Alisha Baker-Jones
Historic New Castle
Summary
Innovative and results-oriented leader with over 15 years of experience in academic advising, student success strategies, and institutional advancement. Skilled in managing high-performing teams, implementing data-driven student engagement initiatives, and enhancing retention and graduation rates. Expertise in utilizing online platforms and advising technologies to create seamless, scalable academic support systems. Proven ability to develop and sustain collaborative relationships across institutions and foster environments conducive to diverse student populations' success.
Overview
13
13
years of professional experience
Work History
Student Services Manager
Lincoln Technical Institute
06.2017 - Current
- Lead a team delivering comprehensive academic advising and retention strategies, achieving a 9% increase in student retention
- Develop and implement innovative student engagement programs targeting underserved populations
- Monitor and analyze advising effectiveness through data-driven reports, aligning services with institutional goals
- Collaborate with academic departments and faculty to improve advising practices and instructional outcomes
- Oversee SAP evaluations, student re-entry processes, and retention initiatives, ensuring high-quality support
- Serve as a liaison for student concerns, fostering resolution and enhancing satisfaction with academic services
- Manage professional development and training for faculty, improving instructional standards and team efficacy
General Education Instructor
Lincoln Technical Institute
08.2014 - Current
- Design and deliver courses in business and technical disciplines, utilizing Canvas LMS for effective instruction and student progress tracking
- Attain a 99.6% completion rate in associate degree programs through engaging curricula and individualized student support
- Developed a positive classroom culture by establishing high expectations for behavior and academic performance.
- Enhanced classroom management through clear communication and consistent enforcement of policies and procedures.
- Improved student retention by developing engaging and interactive lesson plans.
Supervisor
Sears Holdings Corporation
04.2012 - 04.2014
- Supervised performance optimization initiatives, including training, quality assurance, and team coaching
- Developed onboarding and continuous development programs to enhance team productivity and efficiency
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Master of Arts - Adult Education and Training
University of Phoenix
Phoenix, AZBachelor of Arts - Corporate Communication
The Pennsylvania State University
State College, PASkills
- Academic Advising Leadership
- Online Learning Strategies
- Retention & Graduation Initiatives
- Data Collection & Analysis
- Team Training & Professional Development
- Multi-Institution Collaboration
- Student Development Theories
- Strategic Planning & Implementation
- Communication & Interpersonal Skills
Accomplishments
- Successfully led reaccreditation efforts with zero findings.
- Established effective advising systems and technologies to streamline academic support.
- Spearheaded cross-functional collaborations to align academic advising with institutional goals.
Timeline
Student Services Manager
Lincoln Technical Institute
06.2017 - Current
General Education Instructor
Lincoln Technical Institute
08.2014 - Current
Supervisor
Sears Holdings Corporation
04.2012 - 04.2014
Bachelor of Arts - Corporate Communication
The Pennsylvania State University
Master of Arts - Adult Education and Training
University of Phoenix
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