Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alisha Stephens

Landstuhl

Summary

Dynamic Store Manager with a proven track record at C&A, excelling in customer service and inventory management. Enhanced customer satisfaction through effective training and mentoring, while implementing innovative merchandising strategies that boosted sales. Recognized for fostering a collaborative team environment and achieving operational excellence in fast-paced retail settings.

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

12
12
years of professional experience

Work History

Store Manager

C&A
11.2022 - 05.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.

Store Manager

Vero Moda
10.2020 - 07.2022
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Floor Supervisor

Action
02.2018 - 10.2020
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.
  • Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
  • Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
  • Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
  • Boosted sales performance by implementing effective floor management strategies and staff training programs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Server Manager

Golf Club Rough
04.2017 - 04.2018
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

Sales Representative

AAFES Exchange
04.2016 - 03.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Executive Assistant to the Store Manager

TEDI
11.2015 - 02.2016
  • Organized company events such as team building activities or holiday parties to foster positive workplace culture.
  • Increased overall efficiency by providing training on new software tools and applications to other team members.
  • Initiated process improvements that resulted in more streamlined operations for the store management team.
  • Assisted with hiring processes including reviewing resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Maintained confidentiality of sensitive information, ensuring discretion in handling business matters.
  • Supported inventory control initiatives through accurate record keeping and proactive ordering practices.
  • Enhanced communication between store management and staff through regular meetings, updates, and collaboration efforts.
  • Contributed to higher employee satisfaction rates by promptly addressing concerns raised by staff members regarding scheduling or work environment issues.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Casino Manager

K&D Entertainment
06.2014 - 11.2015
  • Developed marketing strategies to attract new patrons and retain existing customers.
  • Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
  • Improved casino operations by streamlining processes and implementing efficient systems.
  • Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
  • Maintained strong relationships with vendors, resulting in favorable pricing agreements and reliable product delivery schedules.
  • Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.

Sales Associate

Aaronbrothers
10.2013 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Cathedral City High School
Cathedral City, CA
02-2014

Skills

  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Work Planning and Prioritization
  • Performance reviews
  • Talent recruitment
  • Systems and software expertise
  • Friendly and positive
  • Team leadership and coaching

Languages

German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Store Manager

C&A
11.2022 - 05.2025

Store Manager

Vero Moda
10.2020 - 07.2022

Sales Floor Supervisor

Action
02.2018 - 10.2020

Server Manager

Golf Club Rough
04.2017 - 04.2018

Sales Representative

AAFES Exchange
04.2016 - 03.2017

Executive Assistant to the Store Manager

TEDI
11.2015 - 02.2016

Casino Manager

K&D Entertainment
06.2014 - 11.2015

Sales Associate

Aaronbrothers
10.2013 - 05.2014

High School Diploma -

Cathedral City High School

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Alisha Stephens