Year of Supervisor experience
Alison Spohn
Professional
Summary
Hardworking and passionate job seeker with strong organizational & communication skills. Ready to help team achieve company goals. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
2
2
Languages
Work History
Supervisor Traffic Offences (UK)
SXT Dienstleistungen GmbH & Co. KG
7 2017 - 09.2023
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented customer service policies to enhance satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Professional
Sixt Rent A Car
07.2023 - Current
- Handling administrative offenses and respond to government correspondence in English
- Commissioning and tracking of payments
- Preparation and correction of outgoing invoices
- Cooperation with Inside Sales department (company account adjustments)
- Adaption of internal processes for internal department topics in cooperation within UK Area
- Cooperation with UK Headquarter (coordination & compliance of new processes).
- Demonstrated leadership skills in managing projects from concept to completion.
Education
State-approved Speech Therapist -
Europäische Fachhochschule Rostock
Rostock 09.2013 - 09.2017
Skills
Customer Relations
Networking
Organizational Skills
Team Collaboration
Relationship Building
Self Motivation
Active Listening
Reliability
Self Motivation
Excellent Communication
Birth Place
Ehingen (Donau)
Personal Information
- Date of Birth: 10/13/90
- Nationality: german
- Marital Status: single
Hobbies
- Tennis taches me skills that are transferable such as self-control, tactical thinking and concentration.
- Painting teaches me to let loose of all critical thinking and allows me to think outside the box.
Timeline
Professional
Sixt Rent A Car
07.2023 - Current
Supervisor Traffic Offences (UK)
SXT Dienstleistungen GmbH & Co. KG
7 2017 - 09.2023
State-approved Speech Therapist -
Europäische Fachhochschule Rostock
09.2013 - 09.2017