Alize Scruggs
Newark
Summary
Friendly and prompt Front Desk Agent. Highly organized with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others.
Overview
10
10
years of professional experience
Work History
Front Desk Representative
Twin River Casino Hotel
10.2019 - 03.2022
- Efficiently managed check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Resolved customer complaints and concerns.
Receptionist/Front Desk Clerk
GIFTED HANDS TAX SERVICE
02.2015 - 11.2018
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Cook/Prep/Cashier
KFC
06.2014 - 02.2015
- Learned new menu offerings and options easily to assist customers with selecting items.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Distributed food to wait staff quickly to provide excellent customer satisfaction.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Contractor
Angie's List
01.2021 - 08.2024
- Delivered high-quality work on time and within budget.
- Provided outstanding service to customers.
- Managed multiple projects simultaneously while meeting deadlines.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Education
High School Diploma -
Western Harnett High School
Lillington, NC2013
Skills
- Problem-solving skills
- Decision-making abilities
- Clear communicator
- Clear written communication
- Multi-line telephone systems
- Customer and client relations
- Professional demeanor
- Verbal and written communication
- Attention to detail
- Personable and outgoing
- Punctual
- Multitasking strengths
Timeline
Contractor
Angie's List
01.2021 - 08.2024
Front Desk Representative
Twin River Casino Hotel
10.2019 - 03.2022
Receptionist/Front Desk Clerk
GIFTED HANDS TAX SERVICE
02.2015 - 11.2018
Cook/Prep/Cashier
KFC
06.2014 - 02.2015
High School Diploma -
Western Harnett High School
Similar Profiles
Martens BarionnetteMartens Barionnette
Casino Surveillance Officer at Ballys Twin River CasinoCasino Surveillance Officer at Ballys Twin River Casino
Corey K. McCartneyCorey K. McCartney
Casino Shift Manager / Senior Floor Manager at Bally's Twin River CasinoCasino Shift Manager / Senior Floor Manager at Bally's Twin River Casino
Madeline BitsieMadeline Bitsie
Ticket Writer/Sportsbook Supervisor at Wind River Hotel and CasinoTicket Writer/Sportsbook Supervisor at Wind River Hotel and Casino