Dynamic and results-oriented professional with extensive expertise in operations management, employee management, and team supervision. Demonstrates exceptional skills in motivational communication and inspiring leadership to drive business development and quality improvement. Proficient in managing processes and procedures, with a strong focus on quality management and team building. Adept at training, communication, teamwork, time management, decision-making, and problem-solving. Experienced in project management using Microsoft Office, Zendesk system, Polygon system, CRM system, Salesforce system, and Kissflow system. Committed to leveraging skills to achieve organisational goals while fostering a collaborative work environment.