Alleia Abdool
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure.
Overview
11
11
years of professional experience
Work History
Collections Officer - Classified Debts
Republic Bank (Guyana)Ltd
Georgetown
04.2019 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
- Enhanced team performance through ongoing training, coaching, and support for fellow Collections Officers.
Checking Officer & Relief Officer - Branch Support
Republic Bank (Guyana) Ltd.
09.2013 - 04.2019
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Education
High School Diploma -
ISA ISLAMIC SCHOOL
EAST STREET, GEORGETOWN07.2006
No Degree - Business Management
ABE
02.2003
Skills
- Banking knowledge
- Goal-Oriented
- Strong negotiation skills
- Call center experience
- Debt recovery expertise
- Processing payments
- Proficiency in [Software]
- Performance Improvements
- Issue investigation
- Persuasion techniques
- Professional integrity
- Filing and bookkeeping
- Locating debtors
- Patience and Persistence
- Data entry proficiency
- Attention to Detail
- Clear Communication
- Organizational Skills
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Negotiation and Resolution
EXPLORING
LOVE TO TAKE PHOTOS
Timeline
Collections Officer - Classified Debts
Republic Bank (Guyana)Ltd
04.2019 - Current
Checking Officer & Relief Officer - Branch Support
Republic Bank (Guyana) Ltd.
09.2013 - 04.2019
High School Diploma -
ISA ISLAMIC SCHOOL
No Degree - Business Management
ABE