ALONDRA ORTIZ
Vogelweh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill, Full Time 40 Hours a Week
06.2019 - 09.2025
- Promptly and empathetically handle guest concerns and complaints
- Manage crew breaks, shift changes, shift meetings, and line schedules
- Train new hires to deliver 100% of the standards 100% of the time
- Navigate issues with products, including quality concerns and developmental process flaws
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Shift Lead
Starbucks, Full Time 30-39 Hours a Week
06.2023 - 09.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees and delegated daily tasks and responsibilities.
Pharmacy Technician
Walmart Pharmacy, Part-Time 20-25 Hours a Week
04.2021 - 03.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Crew Member
Taco Bell KFC, Part-Time 20 Hours a Week
10.2016 - 09.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor of Arts - Psychology And Criminal Justice
Aurora University
Aurora, IL05.2023
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, IL05.2021
High School Diploma - undefined
Plano High School
Plano, IL05.2019
Skills
- Critical Thinking
- Problem Solving Abilities
- Communication
- Management
- Leadership
- Dependability
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Shift Lead
Starbucks, Full Time 30-39 Hours a Week
06.2023 - 09.2024
Pharmacy Technician
Walmart Pharmacy, Part-Time 20-25 Hours a Week
04.2021 - 03.2022
Service Manager
Chipotle Mexican Grill, Full Time 40 Hours a Week
06.2019 - 09.2025
Crew Member
Taco Bell KFC, Part-Time 20 Hours a Week
10.2016 - 09.2019
Associate of Arts - Psychology
Waubonsee Community College
High School Diploma - undefined
Plano High School
Bachelor of Arts - Psychology And Criminal Justice
Aurora University
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