Alp Olguner
Stadtlohn
Summary
Dynamic leader with a proven track record at Telus International Europe, adept in leveraging analytical skills and an adaptable mindset to drive business growth. Excelled in enhancing operational efficiencies and team performance, utilizing expertise in online marketing and fostering robust team dynamics. Achieved significant advancements in market strategies and client satisfaction. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Team Manager
Telus International Europe
Essen
03.2020 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
eCommerce/Operations consultant/Business Development
Voluntary/Freelance
Lingen
10.2018 - 03.2020
- Advising companies about online marketing strategies, international business connections, Google, Bing, Facebook advertisement consultation
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
- Advised senior leadership on methods for improving overall organizational effectiveness.
- Utilized various software and tools to streamline processes and optimize performance.
Operations Manager
Nostalgiepalast Nordhorn
Nordhorn
04.2018 - 09.2018
- Responsible for online marketing activities, website development.
- Accountable for international transport, B2B, and international client communication.
- Reporting directly to the management.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Measured and reviewed performance via KPIs and metrics.
Operations Lead
arvato Bertelsmann Potsdam GmbH
Berlin
02.2018 - 04.2018
- Directly responsible for the Turkish market's operational activities.
- Performance monitoring, reporting, and supporting management with market knowledge.
- Directly communicating and reporting to the client, coordinating between internal departments for hiring purposes, planning, and maintaining the operation.
- Implemented customer service standards that increased client satisfaction.
Team Leader
arvato Bertelsmann Potsdam GmbH
Berlin
09.2016 - 01.2018
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Content Moderator Turkey
arvato Bertelsmann Potsdam GmbH
Berlin
06.2016 - 09.2016
- Turkish Market Content Moderation for a known social media platform
- Monitored user-generated content for violations of community standards.
- Evaluated user reports regarding potential violations of terms of service.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
Managing Director Turkey
Move24 Group GmbH
Berlin
02.2016 - 04.2016
- Fully responsible for the Turkish Market
- Assisting management on Internationalism activities
- Market research for EU countries & Turkey, Cooperation, Partner management, Online marketing channels
- Monitored progress by establishing plans, budgets and measuring results.
Business Development Manager
BerHos GmbH (Sculpture Hospitality)
Berlin
09.2015 - 01.2016
- Identified potential clients, built relationships, and negotiated contracts.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Negotiated contracts with vendors, suppliers, partners, and customers.
Brand Manager Turkey
Affinitas GmbH (eDarling)
Berlin
12.2011 - 09.2014
- Maintained budget to consistently keep within monetary parameters.
- Monitored competitors' activities to stay ahead in the market.
- Developed marketing strategies based on corporate objectives and market trends.
- Planned, developed, and led negotiation of key business partnerships.
Intern at International Business Development, Turkey
Affinitas GmbH (eDarling)
Berlin
10.2010 - 12.2011
- Assisting the Country Manager with customer relationship management and analyzed several research on the Turkish market for online dating
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Education
Bachelor of Arts - Business Administration & Economics
SRH University of Applied Sciences
Berlin, Germany12.2011
College of Sciences - Mathematics Department
Koç University
Istanbul, Turkey06.2007
High School Diploma -
Burak Bora Anatolian High School
Istanbul, Turkey06.2002
Skills
- Adaptable Mindset
- Loyal
- Analytical Inquiry
- Reliable Team Contributor
- Advanced Microsoft applications
- Intermediate MATLAB
- Google Ads
- Bing Ads
- Facebook Ads
- Marketplace
- Opencart
- EBay
Languages
native tongue, excellent verbal and written, basic written and spoken (following B2 course), basic written and spoken
Languages
Turkish
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Dutch
Elementary (A2)
A2
Timeline
Team Manager
Telus International Europe
03.2020 - Current
eCommerce/Operations consultant/Business Development
Voluntary/Freelance
10.2018 - 03.2020
Operations Manager
Nostalgiepalast Nordhorn
04.2018 - 09.2018
Operations Lead
arvato Bertelsmann Potsdam GmbH
02.2018 - 04.2018
Team Leader
arvato Bertelsmann Potsdam GmbH
09.2016 - 01.2018
Content Moderator Turkey
arvato Bertelsmann Potsdam GmbH
06.2016 - 09.2016
Managing Director Turkey
Move24 Group GmbH
02.2016 - 04.2016
Business Development Manager
BerHos GmbH (Sculpture Hospitality)
09.2015 - 01.2016
Brand Manager Turkey
Affinitas GmbH (eDarling)
12.2011 - 09.2014
Intern at International Business Development, Turkey
Affinitas GmbH (eDarling)
10.2010 - 12.2011
Bachelor of Arts - Business Administration & Economics
SRH University of Applied Sciences
College of Sciences - Mathematics Department
Koç University
High School Diploma -
Burak Bora Anatolian High School
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