Alpaslan Günebakan
Brno
Summary
Dedicated and adaptable professional with extensive experience in customer service, technical support, and troubleshooting for network-related services. Skilled at diagnosing and resolving connectivity, software, and device issues. Proven ability to work in multilingual environments, communicate complex technical concepts clearly, and deliver high-quality service under pressure.
Overview
9
9
years of professional experience
Work History
Network & Technical Support Specialist
AT&T
Brno, Czech Republic
02.2023 - Current
- Diagnose and resolve customers’ network connectivity issues for Uverse services, including internet, VoIP phone, and IPTV, ensuring high reliability and performance
- Guide customers through modem/router resets, firmware checks, and configuration adjustments.
Customer Support Agent – Banking Services
Webhelp Hellas
Athens, Greece
07.2021 - 12.2022
- Supported N26 bank customers with account access, dispute resolution, and document verification.
- Handled sensitive financial information while ensuring compliance with KYC and GDPR standards.
Customer Service & Technical Support Representative
Teleperformance Hellas
Athens, Greece
06.2016 - 06.2021
- Technology Sales Advisor: Guided customers in selecting suitable devices, explaining technical specs, and resolving compatibility issues.
- Western Union Advisor: Resolved transaction delays caused by compliance or regulatory checks.
- Netflix Technical Support: Troubleshot issues on smart TVs, streaming devices, gaming consoles, and the web app, including network-related problems.
- Pandora Jewellery Support: Managed after-sales service, including returns, refunds, and order tracking.
Education
Bachelor’s Degree - Chemistry
Kafkas University
Skills
- Networking & Technical Support: LAN/WAN troubleshooting, modem/router configuration, IPTV, VoIP, and streaming services
- Customer Service: Multichannel (phone, chat, email, social media) support in English, Turkish, and basic Greek & Romanian
- Tools & Platforms: CRM systems, ticketing tools, remote access software
- Soft Skills: Problem-solving, analytical thinking, adaptability, collaboration, disciplined work ethic
LANGUAGES
Turkish: Native
English: Advanced
Romanian: Basic
Greek: Basic
Timeline
Network & Technical Support Specialist
AT&T
02.2023 - Current
Customer Support Agent – Banking Services
Webhelp Hellas
07.2021 - 12.2022
Customer Service & Technical Support Representative
Teleperformance Hellas
06.2016 - 06.2021
Bachelor’s Degree - Chemistry
Kafkas University