Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Alpaslan Günebakan

Alpaslan Günebakan

Brno

Summary

Dedicated and adaptable professional with extensive experience in customer service, technical support, and troubleshooting for network-related services. Skilled at diagnosing and resolving connectivity, software, and device issues. Proven ability to work in multilingual environments, communicate complex technical concepts clearly, and deliver high-quality service under pressure.

Overview

9
9
years of professional experience

Work History

Network & Technical Support Specialist

AT&T
02.2023 - Current
  • Diagnose and resolve customers’ network connectivity issues for Uverse services, including internet, VoIP phone, and IPTV, ensuring high reliability and performance
  • Guide customers through modem/router resets, firmware checks, and configuration adjustments.


Customer Support Agent – Banking Services

Webhelp Hellas
07.2021 - 12.2022
  • Supported N26 bank customers with account access, dispute resolution, and document verification.
  • Handled sensitive financial information while ensuring compliance with KYC and GDPR standards.

Customer Service & Technical Support Representative

Teleperformance Hellas
06.2016 - 06.2021
  • Technology Sales Advisor: Guided customers in selecting suitable devices, explaining technical specs, and resolving compatibility issues.
  • Western Union Advisor: Resolved transaction delays caused by compliance or regulatory checks.
  • Netflix Technical Support: Troubleshot issues on smart TVs, streaming devices, gaming consoles, and the web app, including network-related problems.
  • Pandora Jewellery Support: Managed after-sales service, including returns, refunds, and order tracking.

Education

Bachelor’s Degree - Chemistry

Kafkas University

Skills

  • Networking & Technical Support: LAN/WAN troubleshooting, modem/router configuration, IPTV, VoIP, and streaming services
  • Customer Service: Multichannel (phone, chat, email, social media) support in English, Turkish, and basic Greek & Romanian
  • Tools & Platforms: CRM systems, ticketing tools, remote access software
  • Soft Skills: Problem-solving, analytical thinking, adaptability, collaboration, disciplined work ethic

LANGUAGES

Turkish: Native
English: Advanced
Romanian: Basic
Greek: Basic

Timeline

Network & Technical Support Specialist

AT&T
02.2023 - Current

Customer Support Agent – Banking Services

Webhelp Hellas
07.2021 - 12.2022

Customer Service & Technical Support Representative

Teleperformance Hellas
06.2016 - 06.2021

Bachelor’s Degree - Chemistry

Kafkas University

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