ALPER ZOROĞLU

Responsible for overseeing fleet management operations across five zones in the IMEA region

• Lead strategic identification and engagement of the largest truck and bus fleets within the subregion, driving targeted annual outreach to build and strengthen long-term relationships with key fleet customers.
• Direct the collection and management of comprehensive fleet profiles, ensuring accurate and timely data uploads into ZF’s global system to enhance visibility and accessibility across the organization.
• Analyze and map fleet spare parts and service sourcing behaviors to tailor ZF’s product and service offerings effectively.
• Champion initiatives to increase ZF product awareness and expand share of wallet within identified fleets through the organization of product awareness sessions, technical training programs, and dedicated fleet events.
• Promote and integrate ZF Pro Service Network capabilities by establishing and nurturing business relationships with fleet operators, identifying development needs, and facilitating service agreements that align with fleet requirements.
• Enhance the presence and operational effectiveness of ZF’s distributor network within key fleet locations by identifying and addressing network development needs.
• Monitor and influence fleet spare parts and vehicle procurement tenders by coordinating with regional sales, distributor networks, and OE sales teams to secure and increase ZF’s market share.
• Identify and pursue additional business growth opportunities through the development of innovative product and service initiatives in collaboration with category and workshop teams.
• Drive the achievement of incremental sales targets as established by the commercial vehicle business line regional fleet management.

• Managing and controlling of the following hosting topics with a team of 30 people;
• OEM Customer Management
• Solution execution management regarding the basic technical issues in the 0 km production line and in the field, and ensuring that the necessary actions are taken.
• Service Network Management
• Ensuring the ZF standards and service quality of the authorized services throughout Turkey, determining the service turnover targets, controlling if the necessary actions were taken in this direction, determining the new service candidates regionally and managing the necessity of increase of the service network.
• Workshop management
• 3 Workshops under his responsibility; Central Workshop, Başakşehir Workshop and Passanger Car Workshop. Responsibility of fulfillment of the financial, quality and other objectives of the workshops.
• Management of the warranty processes
• Management of the claim processes of the products which occurs during the ZF warranty period. Follow up of reimbursement and invoicing.
• Management of the Training Processes
• Organizing and Inspecting the Service Network, OEM Customer and ZF Turk Personal trainings.
• After Sales Manager
• Since 07/2010 (Full-Time)

• Aftersales Responsible for the following tasks for the countries in the region West Europe ;
• Inspection and evaluation of distributors according to Isuzu service standards
• Providing technical support to Isuzu country distributors regarding the problems they are facing in the field.
• Preparing and following the implementation of Service bulletins required for vehicles running in the country.
• Determining the training, equipment and document requirements of the distributor service personel then organizing the necessary trainings, following up fulfilling equipment and document requirements.
• Developing the projects to increase the distributor's service business and monitoring the achievement of annual turnover targets.
• After Sales Service Engineer
• 01/2005 – 07/2010 (Full Time)