Alyssa HARMON
Dover
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Army and Air Force Exchange Services
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Initiated friendly conversation with customers to determine level of assistance required
- Helped customers by answering questions and locating merchandise
- Computed purchases and received and processed cash or credit payment
- Greeted customers to determine wants or needs
Dental Assistant
Webster Cosmetic Dental
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Laid out dental instruments and equipment before procedures
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients
Cashier
SUBWAY Restaurants
- Made Sandwiches
- Cleaned Prepped veggies and other food items
- Rung up customers
- Took orders over the phone
Dog Handler
Handoveryourover
03.2024 - 12.2024
- Took care of maintaining feeding schedules and administered prescribed medications to animals based on individual needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Managed up to 60 dogs of varying breeds and sizes, providing attentive care.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- would do daily services for the dogs( bathing, ear cleaning, nail trims and hair brushing)
- would provide the bordetella vaccine orally when needed.
Customer Service
Teleperformance USA
10.2023 - 03.2024
- Demonstrate patience and empathy while addressing customer concerns and resolving issues effectively
- Utilize strong communication skills to build rapport and ensure customer satisfaction
- Provide exceptional service by actively listening to customer needs and offering solutions
- Resolve customer queries promptly and professionally in a high-volume call center environment
Education
High School Diploma -
East Palestine High School
Skills
- Merchandising
- Money Handling
- Upselling Techniques
- Stocking and Receiving
- Flexible Schedule
- Customer Service
- Building Customer Relationships and Loyalty
- Fast learner
- Microsoft word expertise
- Inventory audits
- Calm demeanor
- Returns and exchanges
- Time management
Personal Information
- Date of Birth: 03/13/97
- Nationality: American
Timeline
Dog Handler
Handoveryourover
03.2024 - 12.2024
Customer Service
Teleperformance USA
10.2023 - 03.2024
Retail Sales Associate
Army and Air Force Exchange Services
Dental Assistant
Webster Cosmetic Dental
Cashier
SUBWAY Restaurants
High School Diploma -
East Palestine High School
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