Amala Babychen

Client: Leading German Automotive Manufacturer

• Collaborated with European business stakeholders to gather and analyze SD requirements.
• Designed and configured SAP SD modules, including pricing, order types, output, and billing flows.
• Supported integration with third-party platforms including DFE (Dealer Front End) and internal SAP modules such as VMS (IS-Auto).
• Resolved over 300 support tickets across SD, VMS, and DFE domains with detailed root cause analysis.
• Created UAT test cases, supported execution, and contributed to successful go-lives.
• Worked closely with ABAP developers on custom reports, IDOC enhancements, and output forms.
• Contributed to documentation, knowledge transfer, and continuous process improvement.

• Dealing with and managing SAP accounts and directly interacting with the clients for SAP-based projects.
• Established long-term relationship with each prospect and customer so as to maximize future revenue opportunities.
• Have demonstrate experience in C4C software sales and presales in SAP.

• Interaction with the client to understand the client’s change requirement.
• Configuration of sales documents, understanding of different document types and item categories.
• Worked across SAP ECC and S/4HANA environments, ensuring stability and performance in production system.
• Understanding of copy control for sales document types, understanding of schedule line categories.
• Worked with ABAPer on testing of output generation.
• Involved in UAT support and attending daily UAT status meetings.
• Involved in Support documents.