Amanda Aliff
Camden
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Gastonia, NC
05.2023 - 10.2025
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff in food safety standards and customer service excellence.
- Implemented inventory control measures, minimizing waste and reducing costs.
- Developed employee schedules to maintain adequate staffing levels during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Deli Clerk
Ingles
Forest City, NC
10.2022 - 12.2022
- Prepared and packaged deli products to ensure freshness and quality.
- Assisted customers with product selection, providing detailed information on ingredients and preparation.
- Operated slicing equipment and scales, adhering to safety protocols for food handling.
- Maintained cleanliness of workstations and storage areas, ensuring compliance with health regulations.
Lead Orthopedic Patient Care Coordinator
Anne Arundel Medical Center
Annapolis, MD
01.2021 - 08.2022
- Leads the staff in absence of the Supervisor
- Assists the Clinical Supervisor with coordination of the Orthopedic Patient Care Coordinator staff to include: orientation, training, coaching, interviewing, hiring, disciplinary action, performance reviews and developmental goals.
- Proficient and correct use of all facets of medical practice software to ensure the integrity of patient database information
- Participates in department clinical outcome projects as well as process improvement initiatives of care management
- Implements and coordinates patient care needs to facilitate the plan of care
Orthopedic Patient Care Coordinator
Anne Arundel Medical Center
Annapolis, MD
01.2020 - 01.2021
- Consistently verifies patient appointments, insurances, and in office procedure authorization
- edits and males various letters to patients include surgical posting and instructions
- Triage, patient calls in a timely manner
- for communicating with physician physician regarding Any changes to the medical plan of care to avoid any delays
- commitment to work partners to help each other reach mutual goals, and learn from each other
- Demonstrates actions and behaviors that consistently promote trust respect and a positive attitude and promote team morale
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL01-2019
Skills
Proficiencies:
MS word; Typing Speed: 40 WPM
- Written and verbal communication (letters, emails, presentations, face-to-face communications); Time Management skills; Attention to detail; Data entry (experience using 10-key number pad); Following directions
Skills:
Timeline
Store Manager
SUBWAY®Restaurants
05.2023 - 10.2025
Deli Clerk
Ingles
10.2022 - 12.2022
Lead Orthopedic Patient Care Coordinator
Anne Arundel Medical Center
01.2021 - 08.2022
Orthopedic Patient Care Coordinator
Anne Arundel Medical Center
01.2020 - 01.2021
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy