Amanda Garcia RIvera
Lincoln
Summary
Lead Order Entry Specialists with 15+ years of healthcare registration and order-entry experience supporting radiology and diagnostic imaging workflows. Demonstrates strong Cerner navigation, patient scheduling, insurance verification, and collections expertise while reducing processing bottlenecks and improving patient flow through coordinated communication with registration and imaging teams, Reliable leader who develops staff schedules, trains new hires, and implements workflow enhancements to increase consistency and decrease wait times; seeks opportunities to expand process-improvement impact across departments.
Overview
15
15
years of professional experience
Work History
Lead Order Entry Specialist
Beebe Healthcare
Lewes, DE
01.2023 - Current
- Create the work schedule for my team.
- Create a site schedule to follow each month,
- Review error reports and educate my team,
- Plus, all duties listed below.
DI Order Entry Specialist
Beebe Healthcare
Lewes, DE
10.2018 - 01.2023
- Executed high-volume order entry processes with precision and meticulous attention to detail.
- Facilitated efficient patient flow by utilizing computerized pager system to prioritize order entry for patients.
- Collaborated with registration and imaging teams to streamline patient flow and minimize waiting times.
- Managed telephone communications with a focus on professionalism.
- Facilitated training sessions for new hires on order entry procedures and systems.
- Designed workflow improvements for DI order intake, reducing processing bottlenecks and enabling smoother handoffs between registration and imaging teams.
Centralized Registration
Beebe Healthcare
Lewes, DE
04.2017 - 10.2018
- Conducted thorough verification of patient demographics and insurance details to support administrative processes.
- Verified insurance eligibility and secured authorizations for radiology and lab department.
- Executed collection processes for co-pays and outstanding balances to maintain revenue flow.
- Ensured completion of patient paperwork by verifying signatures, updating records, and scanning documents.
- Facilitated timely ordering of outpatient radiology tests to enhance patient care.
Medical Receptionist
Chesapeake Health Care
Salisbury, MD
11.2016 - 03.2017
- Managed patient scheduling and appointment reminders to optimize clinic workflow.
- Handled incoming calls and inquiries, providing accurate information to patients and staff.
- Processed insurance verifications and authorizations to ensure seamless patient care access.
- Maintained electronic health records for compliance and efficient data retrieval.
- Coordinated with medical staff to streamline patient check-in and check-out procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
ER Registration Clerk
Nanticoke Memorial Hospital
Seaford, DE
11.2014 - 10.2016
- Managed patient registration processes efficiently, ensuring accurate data entry in electronic health record systems.
- Verified insurance information and eligibility, reducing claim rejections through meticulous attention to detail.
- Collaborated with medical staff to streamline patient flow, enhancing overall service delivery in emergency situations.
Medical Receptionist
Cardiovascular Consultants
Lewes,DE
09.2011 - 11.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed insurance verifications and authorization follow-ups to prevent billing delays, contributing to more predictable revenue cycles,
- Coordinated between cardiology staff and diagnostic departments to ensure timely test completion, supporting on-schedule care plans and surgery dates.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DESkills
Patient scheduling, ICD-10, Office support, Insurance and collection procedures, Resourceful and reliable worker, Hospital inpatient and outpatient records, Familiar with commercial and private insurance, Electronic Health Records, Team collaboration, Time management, Conflict resolution and Appointment Management
Timeline
Lead Order Entry Specialist
Beebe Healthcare
01.2023 - Current
DI Order Entry Specialist
Beebe Healthcare
10.2018 - 01.2023
Centralized Registration
Beebe Healthcare
04.2017 - 10.2018
Medical Receptionist
Chesapeake Health Care
11.2016 - 03.2017
ER Registration Clerk
Nanticoke Memorial Hospital
11.2014 - 10.2016
Medical Receptionist
Cardiovascular Consultants
09.2011 - 11.2014
High School Diploma -
Cape Henlopen High School