Amanda Lord
Delmar
Summary
Accomplished Director of Brokerage at Hub Group, adept in strategic planning and relationship building, significantly enhanced team collaboration and operational efficiency. Leveraged analytical thinking and leadership development to foster a culture of continuous improvement, achieving increased productivity and streamlined operations.
Overview
20
20
years of professional experience
Work History
Director of Brokerage
Hub Group
07.2012 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Office Manager
Xpert Xpress
02.2005 - 07.2012
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
High School Diploma -
North Dorchester High School
Hurlock, MD06.2002
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Team management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Employee development
- Goal setting
- Organizational development
- Staff development
- Issues resolution
- Negotiation
- Hiring and retention
- Talent acquisition
- Business administration
- Logistics management
- Sales management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team building
- Leadership development
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
Accomplishments
-5 time Presidents Club winner at Hub Group
-2020 Excellence Cup Winner at Hub Group
-2016 Logistics Coordinator of the Year
-2018, 2019 Logistics Team of the Year
Timeline
Director of Brokerage
Hub Group
07.2012 - Current
Office Manager
Xpert Xpress
02.2005 - 07.2012
High School Diploma -
North Dorchester High School
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