Amanda Narava
Newark,de
Summary
Results-driven travel and customer service professional with over five years of experience in concierge and travel services, specializing in resolving complex issues, providing exceptional service, and ensuring seamless travel experiences. Highly skilled in leveraging technology and data to identify solutions, analyze problems, and deliver best-in-class service to customers, with a strong track record in high-pressure environments. Demonstrated ability to build and maintain positive relationships with clients, vendors, and teams, ensuring high levels of satisfaction and loyalty.
Developed strong planning and organizational skills in fast-paced travel environment. Skilled in client communication and problem-solving, ensuring seamless travel experiences. Seeking to leverage these transferrable skills in new field, aiming to contribute effectively to diverse team.
Overview
11
11
years of professional experience
Work History
Luxury Travel Advisor
Food and Wine Trails
01.2019 - 01.2024
- Developed comprehensive strategies to identify target markets and optimize resources, driving growth in luxury travel
- Leveraged extensive knowledge of global luxury destinations, cultural nuances, and exclusive travel trends to create tailored experiences for high-net-worth clients
- Managed budgets based on client communications, implemented cost-saving measures, and improved profitability through accurate financial forecasting
- Focused on efficient resource allocation to maximize business performance while maintaining luxury service standards
- Streamlined travel logistics including flight bookings, luxury accommodations, ground transportation, and exclusive VIP concierge services, ensuring seamless itineraries and exceptional client experiences
- Cultivated relationships with hotels, airlines, wineries, and tour operators, negotiating exclusive deals and bespoke travel packages to enhance client offerings and satisfaction
- Managed travel disruptions and emergencies effectively, ensuring minimal client impact while maintaining high satisfaction levels
- Utilized advanced CRM tools to track client preferences and deliver personalized, high-touch services, achieving a 99% customer retention rate through tailored solutions
- Secured high-value partnerships with premium service providers and vendors, enhancing service offerings and client satisfaction while negotiating exclusive, high-end travel packages
- Successfully managed and executed corporate events, group tours, and retreats with a focus on luxury service delivery and client engagement
- Managed multiple luxury travel projects simultaneously, ensuring smooth operations, exceptional service, and accurate delivery of bespoke travel plans
- Increased brand visibility and attracted new luxury clients by executing effective online marketing strategies across social media platforms, driving growth and engagement
Investment Property Manager
Realty Executives
01.2021 - 01.2022
- Oversaw operations of investment properties, ensuring a seamless experience for tenants while maintaining the highest service standards
- Built and maintained strong relationships with tenants, ensuring satisfaction and long-term occupancy
- Managed relationships with maintenance and service vendors to ensure properties were in pristine condition, meeting the high expectations of tenants
- Implemented cost-saving strategies to optimize property management operations while enhancing client satisfaction
- Ensured properties adhered to all housing regulations, particularly for residential properties, preventing legal issues and maintaining quality standards
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Manager
Thorton Subway Restaurants
01.2016 - 01.2019
- Managed high-volume store operations, focusing on customer service excellence and consistent product delivery
- Developed strategies that increased sales by 57%, focusing on customer satisfaction and efficient service, indirectly enhancing overall customer engagement
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Partnered with marketing, supply chain, and finance teams to achieve key performance metrics, ensuring a high level of operational success and client satisfaction
Supervisor Key-Holder
Lane Bryant
01.2013 - 01.2015
- Delivered high-level customer service, resolving escalated client concerns and maintaining exceptional customer satisfaction ratings
- Trained and mentored team members to improve their customer service skills, directly impacting customer retention and brand loyalty
- Contributed to the development of innovative sales tactics that led to consistently exceeding monthly targets.
- Facilitated conflict resolution among team members while maintaining a harmonious workplace atmosphere.
- Maximized operational efficiency by overseeing daily store opening/closing procedures, cash handling processes, and scheduling assignments.
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
Education
Bachelor of Science - Hospitality and Tourism Management
Roosevelt University
Skills
- Customer-Centric Service
- Problem Resolution & Root Cause Analysis
- Stress Management & Conflict Resolution
- GDS & Travel Coordination
- Advanced Data Analysis & Reporting
- Microsoft Office & CRM Systems Proficiency
- Exceptional Verbal & Written Communication
- Adaptability & Flexibility
- Confidentiality & Compliance
- Multichannel Communication (phone, email, chat)
- Travel Logistics Coordination & Itinerary Management
- Travel industry experience
- Advanced itinerary planning
Hobbies and Interests
I am passionate about sustainability and community involvement, which is reflected in my urban farm and food forest where I practice regenerative farming and permaculture principles. I am also deeply fascinated by cultural anthropology, exploring how different cultures approach food, community, and traditional building. In my free time, I enjoy cooking, hosting events, attending food and music festivals. Theater is another area of interest, as it allows me to explore human expression and storytelling. Additionally, I am always eager to expand my horizons through science and travel, gaining new perspectives and learning from diverse cultures.
Availability
Availability for flexible schedules, including evenings and weekends.
Timeline
Investment Property Manager
Realty Executives
01.2021 - 01.2022
Luxury Travel Advisor
Food and Wine Trails
01.2019 - 01.2024
Manager
Thorton Subway Restaurants
01.2016 - 01.2019
Supervisor Key-Holder
Lane Bryant
01.2013 - 01.2015
Bachelor of Science - Hospitality and Tourism Management
Roosevelt University
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