Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Amanda Witulski

Newark,DE

Summary

Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, scheduling, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practice by providing exceptional customer service.

Overview

25
25
years of professional experience

Work History

Insurance Patient Care Coordinator

American Surgical Arts
01.2024 - Current
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Scheduled surgeries for in-office and out of office procedures.

Practice Manager

David D. Zabel MD
06.2009 - 12.2023
  • Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provide outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Order all office supplies and keep check on inventory levels.
  • Provide supervision and management to team of support personnel.
  • Address and remedy all patient or team member issues.
  • Oversee accounting, budgeting, and financial reporting.
  • Train interns and newly hired team members on office procedures and computer system.
  • Develop close working relationships with front office and back office staff.
  • Assess processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicate closely with patients, ensuring medical information is kept private.
  • Schedule surgeries, manage pre-certifications and verify insurance coverage.

PreKinder Teacher

Children Of America
01.2009 - 06.2009
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Participated in parent teacher conferences to discuss development of students and increase support.
  • Planned and implemented integrated lessons to meet national standards.

Private Nanny

David And Kathy Zabel
02.2001 - 01.2009
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Established and maintained safe play environment for children.
  • Organized activities that enhanced children's physical, emotional and social well-being.

Education

Associate of Arts - Early Childhood Education

Delaware Technical And Community College
Wilmington, DE
05.2000

Skills

  • Practice Management
  • Medical Record Software
  • New Hire Training
  • Patient Care Assessment
  • Insurance Referral Facilitation
  • Insurance pre-certifications
  • Administrative Staff Supervision
  • Policy Implementation
  • Schedule Management
  • Pre-authorization management
  • Schedule coordination
  • HIPAA compliance

Skills

  • Seasoned in Medical Clinical Procedures
  • Practice Management
  • Biweekly Payroll Processing

Timeline

Insurance Patient Care Coordinator

American Surgical Arts
01.2024 - Current

Practice Manager

David D. Zabel MD
06.2009 - 12.2023

PreKinder Teacher

Children Of America
01.2009 - 06.2009

Private Nanny

David And Kathy Zabel
02.2001 - 01.2009

Associate of Arts - Early Childhood Education

Delaware Technical And Community College

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Amanda Witulski