AMARILIS RIVERA
NEWARK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Barista Supervisor
DRIP CAFE
02.2025 - Current
- Efficiently manage POS system operations, accurately facilitating orders and payments.
- Craft unique espresso-based beverages and hand-brewed pour-over coffees.
- Ensure high levels of customer satisfaction through proactive monitoring.
- Ensure compliance with regulations through meticulous record maintenance.
GOLO Foods Team Lead
GOLO
02.2023 - 12.2024
- Managed customer interactions about GOLO Foods, ensuring satisfaction via inbound and outbound phone and email.
- Resolved issues associated with the final delivery of GOLO Foods.
- Monitored delivery trends across the United States to identify abnormalities impacting customer satisfaction.
Shift Lead
STARBUCKS
10.2020 - 02.2023
- Led the staff.
- Managed concerns brought up by team members and clients.
- Created plans to boost workplace productivity and meet targets.
Host
THE CHICKEN HOUSE
11.2014 - 10.2020
- Seated guests efficiently and courteously.
- Processed to-go orders accurately.
- Assisted in store closing procedures and prepared for the following day.
Education
High School Diploma -
Newark High School
Newark, DE06.2018
Skills
- Attention to detail
- Customer service
- Multitasking
- Organizational skills
Timeline
Barista Supervisor
DRIP CAFE
02.2025 - Current
GOLO Foods Team Lead
GOLO
02.2023 - 12.2024
Shift Lead
STARBUCKS
10.2020 - 02.2023
Host
THE CHICKEN HOUSE
11.2014 - 10.2020
High School Diploma -
Newark High School
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