Amat Solihin

• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Prepared bills for customers and delivered to rooms on day of check-out.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Researched, negotiated, implemented and tracked advertising and public relations activities.
• Raised brand awareness through consistent marketing efforts and product campaign launches.
• Consulted with advertising agencies to arrange promotional campaigns in various types of media.
• Collaborated with media to encourage company and product coverage and promote brand mission and values.
• Collaborated with production team to coordinate advertisements and promotions.
• Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stayed up-to-date on menu changes to help customers make beverages choices.
• Bussed and reset tables to keep dining room and work areas clean.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Informed customers about daily and seasonal specials.

• Engaged with customers to build rapport and loyalty.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.

• Selling our main products such flight, bus, train and tour tickets.
• Taking care of the clients whomever in need for their travel such providing best price of the accomodations
• Giving some advice in advance before the client want to go on travel and some tips
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

As an accounting assistant in the company i had to helping my colleague doing our desk jobs such :

• Transferred data and documents to facilitate system migration and software updates.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
• Monitored status of accounts receivable and payable to facilitate prompt processing.