Ambika MS

• Coordinated with engineering teams to resolve technical issues quickly, minimizing downtime and ensuring optimal system performance.
• Managed relationships with key stakeholders, fostering trust and collaboration among different departments involved in the product development process.
• Provided expert consultation to clients, resulting in tailored product solutions and higher customer satisfaction rates.
• Optimized product performance through rigorous testing and continuous improvement initiatives.

• Championed a customer-centric approach within the organization, leading efforts to gather user feedback on an ongoing basis for continuous improvement efforts.
• Enhanced product usability by conducting thorough market research and collaborating with cross-functional teams.
• Developed detailed project plans outlining objectives, milestones, and resources.
• Streamlined product development processes for increased efficiency and faster timetomarket.

Leading a pool of 10 Business Analysts and working closely with the leadership to manage the projects and the pipeline.

Key activities include :

• Guiding teams and refining Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation
• Working with leadership on pursuits to ensure a strong pipeline for the Service Delivery
• Interacting with stakeholders to understand business needs and translate them into requirements and project scope
• Working closely with client stakeholders, advising them of best suitable solution to implement requirements
• Working with project managers for effort and cost estimation
• Involved with Software Excellence Process Group team member to ensure process adherence in Service delivery.
• Streamlined techniques to support agile methodology implementations
• Recruiting new members for business analysis team to support division growth and create strong and productive department.
• Mentoring Campus Hires and new team members.

Experience involves working in project implementations for Banking and Financial services, mainly related to Credit Card Loyalty Domain for a leading credit card client in the US. Have expertise in managing projects across various geographies within the credit card loyalty portfolio. Have handled the roles of Product Owner and Application Business Analyst in various projects.

Key activities include :

• Working with business to define high level business needs and core and non-core needs of new projects.
• Interacting with various business stakeholders for business requirements gathering and analysis, across diverse geographies.
• Translating business requirements into software specification for application development.
• Preparing business requirements documents/ software requirements specifications documents for project.
• Walking through business requirements document with client for approval.
• Preparing user stories and uploading same to Rally tool in case of projects run on Agile methodology.
• Walking through requirements documents with various technology and quality teams to educate them on project needs.
• Uploading requirements to HP Application Lifecycle Management.