Amelia Cagle
Pensacola,Florida
Summary
Passionate about establishing a massage therapy and energy work practice. Seeking to collaborate with a team of diverse practitioners in a medi-spa setting to provide holistic support and healing to those in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Follow-Up Representative II
Baptist Health Care
09.2020 - 03.2024
- Thoroughly analyze patient acute accounts to identify discrepancies and outstanding balances.
- Review claims in payer portals, ensuring accurate billing and claims processing.
- Contact payer representatives to address account inquiries, appeals, and payment-related matters.
- Resolve patient account issues promptly or route them to the relevant department for resolution.
- Process reconsiderations and appeals to secure timely payment on accounts – over a million dollars collected from payers and patients throughout Baptist career.
- Successfully collaborate with teammates and leadership remotely, maintaining strong working relationships.
- Maintained up-to-date knowledge of product and service changes.
Banquet Captain
The Lodge at Gulf State Park
06.2019 - 06.2022
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Inspected dishes and utensils for cleanliness.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained clean and safe work environment.
Banquet Captain / Banquet Server
Perdido Beach Resort
05.2015 - 06.2019
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for banquet restaurant with social relevancy and intentionality.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Professional Massage Therapy -
Pensacola State College
Pensacola, FL01.2024
Bachelor of Applied Science - Health Care Management
Pensacola State College
Pensacola, FL01.2017
Associate of Science - Health Services Management
Pensacola State College
Pensacola, FL01.2016
Skills
- Staff development and community engagement
- Efficiency optimization
- Strategic change management
- Coaching and mentoring
- Skilled in using various software applications for healthcare management
- Skilled in employee development and performance evaluation
- Workflow optimization
- Effective under pressure
Certification
- CHAA Certified Healthcare Access Associate
- Marketing for Small Businesses
- Emotional Intelligence in the Workplace
- Interpersonal Communication Skills
- Time Management & Organization
- High-Performance Motivation
- Managing Performance
- Dealing Effectively with Unacceptable Employee Behavior
- Managing Ethics in the Workplace
- Modern Standard Arabic Language
Specialty Focus
Areas of special interest include medical massage, reflexology, and Reiki. Received accolades from previous supervisors, employees, and instructors for my accomplishments (portfolio upon request).
Clinic Practice, Internship, and Experience
Pensacola State College's curriculum and internship practice focus on a hands-on overview of various techniques and methods, with certification in Swedish massage and Spa Services. The instructors are dedicated to ensuring that the students are thoroughly educated and proficient in all areas of study covered in the 750-hour course.
Timeline
Insurance Follow-Up Representative II
Baptist Health Care
09.2020 - 03.2024
Banquet Captain
The Lodge at Gulf State Park
06.2019 - 06.2022
Banquet Captain / Banquet Server
Perdido Beach Resort
05.2015 - 06.2019
Bachelor of Applied Science - Health Care Management
Pensacola State College
Associate of Science - Health Services Management
Pensacola State College
Professional Massage Therapy -
Pensacola State College
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