Amirali Ahzan
Frankfurt Am Main
Overview
7
7
years of professional experience
1
1
Certification
Work History
High Priority Agent for the UK Market
Bolt
Tallinn
05.2022 - 09.2022
- Representing Bolt in the UK and any English-speaking market
- Supporting the safety of the Bolt users (Both drivers and passengers)
- Boosting brand loyalty by showing what excellent customer service looks like
- Contributing to and sharing ideas to improve the quality and efficiency of Bolt’s Customer Support and the overall product
- Being a key player in building a support team in a challenging growth environment
- Communicating with 60+ customers every day and solve their unique issues.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
Accountant
Power Control Engineering, Tehran
Tehran
11.2016 - 06.2021
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Gathered financial information, prepared documents and closed books.
- Provide accounting documents according to the costs invoice
- Provide banking discrepancies at the end of each month according to the bank statements and accounting documents
- Conforming loan estimates/fees, and issuing cost estimates to more than 1000 customers
- Assisting team lead in work allocation, queries resolution, and quality checks
- Achievements:
- Breaking down company’s costs by 40% according to the costs invoice (costing)
- Proposed a process improvement for efficient task allocation process
Sales Assistant /Junior Marketing Assistant
Lilianmode Debenham, Tehran - Iran
Tehran
01.2015 - 11.2016
- Provide 50+customers everyday with information about items
- Ensure proper customer service by teaming with co-workers
- Worked with loss prevention in monitoring shopper behavior.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Ensure high levels of consumer satisfaction by providing superior sales service
- Actively seek out consumers shopping in store and offer assistance
- Achievements:
- Helped customers locate products and checked store system for merchandise at other sites.
- Awarded as ‘Rising Star of The Quarter’ within 1st quarter of joining
- Proposed and implemented a lean idea to save 240+ work-hours for sales team
Education
Master of Arts - Innovation and Technology Management
University of Tartu
Tartu, Estonia08.2023
Bachelor of Science - Financial Management
Azad University of Tehran
Tehran,Iran09.2019
Skills
- Microsoft Office (Excel, Powerpoint and Word)
- Experience using Slack, Jira and Confluence
- Basic Python knowledge
- Team Sprit
- Customer Support
- Sales promotion
- Communication and interpersonal Skills
- Apromore ( Software for designing process modeling (BPMN))
- Highly motivated and eager to learn
Certification
- Intermediate training of SQL (DataCamp)
- Scrum Master Training (Coursera)
- Process Improvement : Lean out your operation (Udemy)
- Google Project Management : Foundation of Project Management (Coursera)
Languages
Persian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Timeline
High Priority Agent for the UK Market
Bolt
05.2022 - 09.2022
Accountant
Power Control Engineering, Tehran
11.2016 - 06.2021
Sales Assistant /Junior Marketing Assistant
Lilianmode Debenham, Tehran - Iran
01.2015 - 11.2016
Master of Arts - Innovation and Technology Management
University of Tartu
Bachelor of Science - Financial Management
Azad University of Tehran