Amitava Sarkar

A dynamic professional with 18 years of experience in IT. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Sound knowledge and experience in IT Project Management. Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical issues within agreed SLA. Competent in delivering projects using Agile methodologies with a detailed understanding of ITIL's IT Service Management, including Incident & Problem Management, Change Management and Configuration Management. Managed critical projects such as GDPR (General Data Protection Regulation), SAMBI, ADFS Upgrade etc. and delivered successfully for Client Company. Managed various systems, software deployment projects for client companies with full oversight for design, development, deployment and production. Defined technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines. Expertise in Data Center Support (Power Down, Relocation, Expansion, Cabling Standardization, Capacity Management, Installations, Troubleshooting & Server Migrations, DC Migrations etc.). Expertise in Server Administration including Server installation, Domain creation, GP creation, VM creation, Troubleshooting etc. Steered transition of client’s Data Centers at Beijing from previous vendor to new vendor in a span of 30 days by implementing best practice such as Installation/Removal/Migration checklist, Data Center Assets verifications, weekly Data Center walkthrough, Shift handover, Data Center cleanup etc. Skilled in managing multiple stakeholders throughout the project lifecycle while managing priorities (time, budget/cost and resources) to attain delivery excellence. An influential team player who is incredibly solution focused that can motivate, educate and bridge the gap to achieve results by building long-term and mutually beneficial internal & external stakeholder relationships. Possess excellent communication, analytical and relationship management skills.