Amrit Kaur Devgan
Olching,BY
Summary
Analytical and impact-driven operations professional with 7+ years of experience improving processes, driving cross-functional collaboration, managing complex workflows, and delivering data-backed insights across global organizations including NTT Data, EY, Deutsche Bank, and American Express. Skilled in problem-solving, hypothesis-driven analysis, operational diagnostics, and designing structured solutions to address inefficiencies. Experienced working in multicultural and fast-paced environments, leading improvement initiatives, facilitating stakeholder alignment, and supporting transformation programs. Adept at breaking down complex problems, synthesizing insights, preparing executive-ready analysis, and driving operational excellence. Equipped with strong analytical capabilities (Excel, Power BI, Tableau), exceptional communication skills, and a consistent record of leadership.
Overview
8
8
years of professional experience
Work History
Senior Associate
NTT Data
02.2024 - 03.2025
- Led operational improvements by analyzing onboarding and workflow data, identifying bottlenecks, and proposing process enhancements that increased efficiency and accuracy.
- Delivered analytical insights using Excel and Power BI to support leadership decision-making and operational planning.
- Partnered with global stakeholders to align processes, resolve systemic issues, and enhance cross-team collaboration.
- Managed documentation frameworks ensuring compliance, audit readiness, and standardized operational practices.
- Coordinated with cross-functional teams to drive alignment and support continuous improvement initiatives.
Supervising Analyst
Ernst & Young
06.2022 - 12.2023
- Designed and facilitated training programs to uplift team capabilities and drive consistent operational performance.
- Served as the primary contact for problem-solving operational bottlenecks and aligning stakeholders toward common solutions.
- Improved process accuracy by analyzing documentation workflows, defining root causes of inconsistencies, and implementing corrective actions.
- Collaborated closely with senior leadership to refine operational procedures and enhance client experience.
- Monitored KPIs, synthesized insights, and recommended improvements to strengthen process efficiency.
- (EY GDS)
Senior Analyst
Deutsche Bank
10.2021 - 04.2022
- Conducted operational diagnostics to identify gaps in documentation and compliance processes, leading to smoother customer and team transitions.
- Managed complex data verification and conducted detailed analysis to ensure accuracy in high-risk financial operations.
- Partnered with global teams in risk, operations, and compliance to drive consistent and reliable processes.
- Delivered periodic reports to inform leadership about performance, risks, and operational improvement needs.
Analyst
Ernst & Young
03.2019 - 10.2021
- Managed high-impact operations by streamlining documentation workflows, reducing approval time, and ensuring adherence to process standards.
- Facilitated onboarding and operational training, enhancing performance and capability across teams.
- Coordinated with cross-functional groups to enhance efficiency in service operations and internal processes.
- Supported continuous improvement by identifying gaps, analyzing root causes, and implementing standardized solutions.
- (EY GDS)
Financial Analyst
American Express
07.2018 - 11.2018
- Conducted financial analytics, supported documentation accuracy, and performed variance and compliance checks.
- Created dashboards tracking performance metrics, enabling data-driven leadership decision-making.
- Resolved operational issues through structured communication with internal teams and stakeholders.
Business Data Analyst
American Express
09.2017 - 07.2018
- Performed deep-dive analysis including KYC, AML, FATCA reviews, and risk assessments to ensure operational integrity.
- Built dashboards and periodic reports using Excel and Power BI, synthesizing complex data into actionable insights.
- Ensured adherence to governance standards through routine checks and internal control assessments.
Financial Analyst
Silverskills Pvt. Ltd.
12.2016 - 06.2017
- Conducted real-time transaction monitoring, detecting and mitigating potential fraud and financial crimes.
- Assisted with cash flow analysis, risk identification, and escalation for high-risk financial operations.
Education
Master’s in Commerce (M.Com) -
Indira Gandhi National Open University (IGNOU)
Delhi03-2019
Diploma in International Business -
IGNOU
01.2017
Bachelor’s in Commerce (Hons.) -
ARSD College, University of Delhi
08-2016
Skills
- Power BI
- Tableau
- MS Excel (Advanced)
- New-Hire Onboarding & Induction
- Orientation Facilitation
- Pre-Hire & Post-Offer Checks
Accomplishments
- Two-time Shining Star Award at Ernst & Young for compliance excellence and leadership.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Associate
NTT Data
02.2024 - 03.2025
Supervising Analyst
Ernst & Young
06.2022 - 12.2023
Senior Analyst
Deutsche Bank
10.2021 - 04.2022
Analyst
Ernst & Young
03.2019 - 10.2021
Financial Analyst
American Express
07.2018 - 11.2018
Business Data Analyst
American Express
09.2017 - 07.2018
Financial Analyst
Silverskills Pvt. Ltd.
12.2016 - 06.2017
Diploma in International Business -
IGNOU
Master’s in Commerce (M.Com) -
Indira Gandhi National Open University (IGNOU)
Bachelor’s in Commerce (Hons.) -
ARSD College, University of Delhi