Amy Powley
New Castle
Summary
Registered Nurse specializing in case management and patient education, utilizing community resources and interdisciplinary collaboration to optimize patient care. Demonstrated success in enhancing patient satisfaction and improving operational efficiency through critical thinking and effective communication in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interim Center Administrator
EasterSeals
New Castle
06.2025 - Current
- Oversee daily operations of adult day health services program, ensuring compliance with policies.
- Managed admissions process to maintain optimal program capacity.
- Supervised and trained activity assistants and nursing staff to improve client service delivery.
- Facilitated interdepartmental communication to align operational goals and objectives.
- Maintained comprehensive records for compliance and reporting requirements.
- Conducted regular performance reviews to identify staff improvement opportunities.
Resource (Foster) Parent
Children and Family First
Wilmington
12.2022 - 09.2025
- Licensed foster parent in the State of Delaware
- Provided care for a young child with a tracheostomy and initially ventilator dependent.
- Provided overnight nursing care for my Foster Son.
- Attended doctor's appointments, court hearings and met weekly with Children and Family first, checked in monthly with the CASA and DFS worker.
- Provided nurturing care and support for children in foster placements.
- Maintained detailed records of children's daily activities and well-being.
- Coordinated with social workers to ensure compliance with foster care regulations.
- Attended training sessions to stay updated on best practices in child welfare.
- Participated in continuing education opportunities related to foster care services.
- Attended court hearings when necessary to advocate for the best interests of the children.
- Administered medication and provided first aid care as needed, adhering to healthcare guidelines.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
RN, Private Duty Nurse
Care Options for Kids
Claymont
11.2023 - 08.2024
- Private Duty nurse for medically fragile children.
- Provided care for children in the home
- Supported parents with respite as they cared for their children
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to healthcare team.
- Educated families on care plans and health management strategies.
- Provided emotional support and counseling to patients and families.
RN, Case Manager
Christiana Care Health System
Newark
03.2022 - 09.2023
- Provided inpatient case management services to include discharge planning to acute and subacute rehab, coordination of services with DME providers and home care agencies as well as specialty pharmacies.
- Coordinated patient care plans with interdisciplinary teams for optimal outcomes.
- Conducted comprehensive assessments to identify patient needs and develop interventions.
- Collaborated with community resources to support patient access to services and care.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Coordinated discharge planning with multidisciplinary teams ensuring safe transitions back into the community.\
RN, Case Manager
Westside Family Healthcare
Bear
10.2021 - 03.2022
- Provide case management care and provide direct patient care for in office visits
- Evaluated patient progress regularly and adjusted care plans as necessary.
- Documented patient interactions accurately in electronic health record systems consistently.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Monitored patient progress through regular follow-up appointments and assessments.
RN, Case Manager
Highmark of Delaware
Wilmington
05.2016 - 10.2021
- Provided case management and disease management services for commercial insurance plan. Duties included providing health coaching services to improve health outcomes using motivational interviewing as a tool.
- Managed chronic disease programs to enhance patient education and self-management skills.
- Provided training and mentorship to new case management staff on best practices.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Managed caseloads involving multiple chronic illnesses across various settings such as hospitals, long-term care facilities or private homes.
- Coordinated home care, home infusion, and durable medical equipment reducing patient wait times.
- Facilitated referrals for specialized services such as physical therapy or hospice care when needed.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
RN
Philhaven
Mt. Gretna
01.2016 - 12.2016
- Inpatient psychiatric nursing
- Care for trauma victims
- Accuracy with documentation
- Coordinated care with outpatient clinicians.
- Provided emotional support to patients experiencing mental health challenges.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
RN, Case Manager - Obstetrics
AmeriHealth Caritas
Philadelphia
01.2008 - 04.2016
- Provided care as an obstetrical case manager for the Medicaid population. I coordinated services within the community to improve pregnancy outcomes.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Collaborated with community resources to enhance patient support systems.
Precertification Nurse
Health America/Health Assurance
Harrisburg
07.2007 - 12.2008
- Reviewed patient records to assess precertification eligibility for medical services.
- Analyzed medical necessity criteria to ensure compliance with insurance policies.
- Collaborated with healthcare providers to gather required documentation for precertification requests.
- Corresponded with providers to collect additional clinical information as needed.
- Processed appeals for claims denied due to insufficient authorization.
- Worked with medical director to secure approval for complex cases and requests.
Education
Master of Science - Nursing in Public Health
Cedarville University
Cedarville05.2021
Bachelor of Science - Nursing
Cedarville University
Cedarville, OH06.1996
Skills
- Basic life support
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Health promotion and education
- Case management and coordination
- Health assessment
- Time management
- Documentation and reporting
- Typing speed: 60 wpm
- Verbal and written communication
- Interdisciplinary collaboration
- Compliance monitoring
- Care planning
- Community resource referrals
- Utilization review
Certification
- Nursing License, Delaware, 09/30/27, L1-0031977
- Certificate, Case Manager, 05/31/27, #4202180
- CPR, 10/01/27
Additional Information
Licensed Resource Parent (Foster Parent) Delaware 12/2022-09/2025
Timeline
Interim Center Administrator
EasterSeals
06.2025 - Current
RN, Private Duty Nurse
Care Options for Kids
11.2023 - 08.2024
Resource (Foster) Parent
Children and Family First
12.2022 - 09.2025
RN, Case Manager
Christiana Care Health System
03.2022 - 09.2023
RN, Case Manager
Westside Family Healthcare
10.2021 - 03.2022
RN, Case Manager
Highmark of Delaware
05.2016 - 10.2021
RN
Philhaven
01.2016 - 12.2016
RN, Case Manager - Obstetrics
AmeriHealth Caritas
01.2008 - 04.2016
Precertification Nurse
Health America/Health Assurance
07.2007 - 12.2008
Master of Science - Nursing in Public Health
Cedarville University
Bachelor of Science - Nursing
Cedarville University