Amy L. Correa Diaz
USAG Ansbach
Summary
Dedicated individual with strong initiative, detail-orientated, and multi task skills. Seeking for an Administrative Assistant position in a fast-paced and challenging environment; offering proven customer service skills and ability to execute all tasks with high level of accuracy, discretion, professionalism, where I may utilize my education and bilingual skills.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator Team Lead
WinnCompanies
03.2021 - Current
- Provide excellent customer service to residents, technicians, and project site employees.
- Receive emergency and non-emergency service request via emails or calls from residents.
- Handle calls, troubleshoot issues, and schedule residents service request needs.
- Identify repeat, reoccurring, and outstanding requests and take appropriate action to escalate and resolve.
- Prioritize calls according to urgency and importance • Create and schedule work orders and dispatch accordingly.
- Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
- Monitor voicemails and ensure calls are returned and queues are cleared by the end of the day.
- Handle customer questions and concerns regarding service requests.
- Provide excellent customer service to large volume customers both internal and external. Follow through on resolution for customer needs with positive attitude and focus on the customer satisfaction.
- Escalate issues as necessary to appropriate supervisor/manager. Log all communications on work orders.
- Work with Maintenance Solution Center(s) Manager in monitoring dashboards and team performance.
- Assist with coordination of shift coverage and team schedules, work through local performance issues, and coordinate technology needs.
- Maintain a close and highly responsive relationship to the day-to-day activities of the local customer service coordinators teams. Provide coaching, mentoring and direction to team members. Train and onboard new employees.
Child and Youth Program Assistant
Child and Youth Services
12.2019 - 02.2021
- Coordinate and conducts activities to meet the physical, social emotional and cognitive for program participants based on individual needs.
- Provided first aid medical treatment to 2 or 3 students from classroom.
- Maintains program participation data and completed daily report.
- Provided program options for 2 children with special requirements with one on one activities daily.
Patient Accounting Representative
CBJ Credit Recovery Inc
10.2018 - 01.2019
- Worked with Spanish speaking patients from multiples hospitals on few different States to help them understand their accounts.
- Processed patient insurance information and payments.
- Updated patient’s account with contact information.
- Provided patients with financial assistance application and billing details from date of services.
- Provided administrative support.
- Performed a variety of clerical duties.
- Maintain records/files of 100+ patients in accordance with regulation.
Patient Technician
Community Eye Care Specialists
05.2018 - 10.2018
- Assisted with translation as needed throughout the offices.
- Multi-tasking by completing patient preliminary testing and updating their information in our medical record data base.
- Set up patient for surgery and made sure the patient is aware of the post op instruction.
- Maintaining accurate and detailed patient records ensuring they are up to date from patient’s last visit.
- Perform a variety of clerical duties.
- Compiled and composed correspondence.
- Interact professionally with patients, staff and supervisors.
Patient Accounting Representative
CBJ Credit Recovery Inc
01.2018 - 05.2018
- Worked with patients to help them understand their accounts.
- Processed patient insurance information and payments.
- Provided administrative support.
- Performed a variety of clerical duties.
- Maintain records/files of 100+ patients in accordance with regulation.
Education
Associate - Applied Science, Administrative Assistant/Medical
Jamestown Business College
Jamestown, NY08.2016
Certificate in Medical Office Assistant -
Jamestown Business College
Jamestown, NY11.2015
Skills
- Medical office Administration
- Proficient with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer)
- File and Record keeping
- Knowledge of grammar, spelling, capitalization and punctuation
- Positive attitude and strong work ethic
- Great personality and professional appearance
- Outstanding customer service
- Schedule coordination
- Call Center Operations
- Skilled multi-tasker
- Exceptional Organizational Skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the week multiple times for outstanding performance and team contributions.
Additional Information
- Walmart- Stocker, Pharmacy Assistant and Warehouse Inventory Team- Lakewood, NY
- Main Exchange Store- Stocker and Inventory Management- Fort Drum, NY
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Volunteer Work
- Volunteered for a medical office as the translator for Spanish speaking patients.
- During high shool years I volunteered as a Teacher Assistant for summer camps.
Timeline
Customer Service Coordinator Team Lead
WinnCompanies
03.2021 - Current
Child and Youth Program Assistant
Child and Youth Services
12.2019 - 02.2021
Patient Accounting Representative
CBJ Credit Recovery Inc
10.2018 - 01.2019
Patient Technician
Community Eye Care Specialists
05.2018 - 10.2018
Patient Accounting Representative
CBJ Credit Recovery Inc
01.2018 - 05.2018
Associate - Applied Science, Administrative Assistant/Medical
Jamestown Business College
Certificate in Medical Office Assistant -
Jamestown Business College
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