Amyni Brown

As a Customer Service Representative for an HVAC (Heating, Ventilation, and Air Conditioning) company, My primary role is to serve as the frontline point of contact between the company and its customers. My responsibilities include:

Answered phone calls, responded to emails, and managed customer inquiries regarding HVAC services and products.

Coordinated with customers and field technicians to schedule HVAC appointments for installations, repairs, maintenance, and service calls.

Providing Information and Assistance: Educating customers about HVAC products, services, maintenance tips, and energy-saving practices. Assisting customers with troubleshooting minor issues over the phone.

Processing Orders and Payments: Managing customer accounts, processing service requests, generating invoices, and collecting payments for services rendered.

Handled customer complaints, escalated unresolved issues to relevant departments, and ensured follow-up for satisfaction.

Updated customer databases, service logs and appointment schedules to ensure precise tracking of interactions and history.

Collaborating with Team Members: Working closely with field technicians, sales representatives, and other departments to ensure seamless communication and coordination in delivering exceptional customer service.

Upholding Company Values: Representing the HVAC company in a professional and courteous manner, adhering to company policies and procedures, and promoting a positive brand image.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.