Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anabela Spajić

Hotel And Tourism Commercialist
München

Summary

Proven achiever with experience at MyTheresa, adept in warehouse operations and shipping procedures. Excelled in enhancing guest satisfaction and streamlining logistics, showcasing strong multitasking abilities and excellent communication. Demonstrated success in improving order quality and efficiency, leveraging Microsoft Office skills and social perceptiveness for impactful results. Highly organized with dedication to promoting productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Junior Shipping Coordinator

MyTeheresa
05.2023 - 05.2024
  • Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
  • Coordinated international shipments, navigating customs requirements
  • Worked thru multiple positions in the company including jobs in the lager
  • The main task of my position was to ensure high quality of the orders that have being processed and sent to customers
  • Handled day-to-day shipping and receiving overseeing more than 80 packages per day

Waiter

Gvo Personal
07.2022 - 12.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new servers on restaurant policies and procedures.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.

Hotel Waiter

Hotel Vespera
06.2021 - 09.2021
  • Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive experience
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.

Education

High School Diploma -

Vocational High School Vinkovci
Vinkovci. Croatia
04.2001 -

Skills

Warehouse Operations

Shipping procedures

Microsoft Office

Order Checking

Multitasking

Excellent Communication

Social Perceptiveness

Foreign Language

Guest service

Languages

Croatian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)

Timeline

Junior Shipping Coordinator

MyTeheresa
05.2023 - 05.2024

Waiter

Gvo Personal
07.2022 - 12.2022

Hotel Waiter

Hotel Vespera
06.2021 - 09.2021

High School Diploma -

Vocational High School Vinkovci
04.2001 -

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Anabela SpajićHotel And Tourism Commercialist