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Warehouse Operations Supervisor

ACH Operations Specialist

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Associate Principal Engineer

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Dynamic and results-driven professional with 30+ years of expertise in supply chain management, quality, and manufacturing operations. Proven track record in driving operational excellence, cost optimization, and process improvements across complex supply chain. Currently serving as Regional Quality Manager – MEA, leading multi-plant quality strategies and ensuring compliance with global standards.
Former Plant Head, skilled in large-scale operations, Lean methodologies, and productivity optimization through TPM and advanced statistical tools. Expertise in A3, DMAIC, SIPOC, VSM, Cause Mapping, 5 Whys, and Fishbone Analysis.
Key contributor to SRFO (Dubai Chapter) in securing the prestigious Deming Application Prize in 2012, awarded by the Union of Japanese Scientists and Engineers (JUSE).
Holding a Master’s in Chemistry, ISO 9001 & 45001 Lead Auditor Certification, and NEBOSH IGC Certification. Adept at executing strategic initiatives that enhance efficiency, ensure compliance, and drive sustainable business growth.

Innovative Manufacturing Engineer with 3+ years of experience optimizing production processes and elevating operational performance. Proficient in applying lean principles, coordinating cross-functional teams, and integrating advanced technological solutions to reduce cost and improve quality. Known for streamlining workflows and delivering substantial improvements in productivity and product reliability.

IT Service Delivery Manager with 15+ years in IT consulting, with a proven track record in Project / Operations Management, Incident management, and complex Digital transformation for large enterprises. Certified ITIL, Lean Six Sigma and PMI Disciplined Agile Senior Scrum Master, with expertise in leading cross-functional teams, scaling Agile practices (Scrum, Kanban), and driving IT projects. Adept at aligning IT initiatives with business goals, improving velocity, and enabling high-performing teams through strong stakeholder engagement, coaching, and change management. Recognized for enhancing service operations, delivering successful projects, and fostering integrity, collaboration, innovation, and continuous improvement.

Results-driven Analyst with a strong background in process optimization, data analysis, and stakeholder management. Experienced in applying Six Sigma and Lean methodologies to identify and eliminate inefficiencies, resulting in improved customer experience metrics and significant cost savings. Proficient in data analysis using SQL, Excel, and Power BI, with a focus on deriving actionable insights to support strategic decision-making. Skilled in process mapping, impact analysis, and developing user-centric solutions using Design Thinking principles.
Successfully led multiple process improvement projects, reducing average handling time (AHT), enhancing first-time resolution (FTNR), and increasing customer satisfaction (CSAT). Proven ability to collaborate with cross-functional teams, facilitate change management, and communicate effectively with stakeholders. Provided training to over 20 team members in Lean, Six Sigma, and data analytics, and led workshops to upskill colleagues in data-driven decision-making. Recognized with multiple awards for outstanding performance and contributions to business excellence. Passionate about sustainability, continuous improvement, providing effective support, and delivering value through data-driven solutions.

Ana M Hillman

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ACH Operations Specialist

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ACH Operations Specialist

Acting Supervisor Monetary Resolution

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