Ana Paula Das Dores Simao
Offenbach Am Main
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Enterprise Rent-A-Car
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Bar Waitress
Miller & Carter
08.2021 - 05.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Along the way took on the responsibility of hostess and answered several phone calls and emails.
- Enthusiastic involvement of customers even during peak hours to spread a pleasant and uncomplicated atmosphere.
Barkeeper
Heinz Bar
02.2020 - 04.2020
- Been dismissed due Covid-19 Lockdown.
Saleswoman
Dunkin Donuts
09.2019 - 01.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Daily ensuring the availability of goods.
Waitress
Fogo Do Chao
06.2019 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barkeeper
Austur
02.2018 - 04.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Very proficient at multitasking and able to handle multiple orders at the same time.
Skills
- Workers' Compensation Knowledge
- Customer Service
- MS Office Suite Knowledge
- Account Balancing
- Active listening
- Resilience
- Problem solving skills
- Conversational and negotiation skills
Languages
Portuguese
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Advanced (C1)
Spanish
Intermediate (B1)
kreol
Elementary (A2)
Icelandic
Elementary (A2)
Timeline
Administrative Assistant
Enterprise Rent-A-Car
06.2022 - Current
Bar Waitress
Miller & Carter
08.2021 - 05.2022
Barkeeper
Heinz Bar
02.2020 - 04.2020
Saleswoman
Dunkin Donuts
09.2019 - 01.2020
Waitress
Fogo Do Chao
06.2019 - 09.2019
Barkeeper
Austur
02.2018 - 04.2019
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