Anastasia Atanasova
Erfurt,TH
Summary
Proven leader with extensive experience in team development and quality assurance, notably at McDonald's. Excelled in training and mentoring, enhancing team flexibility and performance. Achieved significant improvements in customer service and operational efficiency, demonstrating a keen ability to adapt and innovate. Skilled in safety inspection, ensuring compliance and workplace safety.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Crew Chief
McDonald's
10.2022 - Current
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Customer Service Representative
Sutherland
11.2020 - 12.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
Front Office Manager
Melia Hotels
04.2020 - 11.2020
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Customer Service
Sutherland
10.2019 - 03.2020
- Alleviated customer service needs with policy-appropriate solutions.
- Strengthened client relationships by providing exceptional customer service and support.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
F&B Manager
Wyndham Hotel
04.2019 - 09.2019
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
Customer Service
Sutherland
09.2018 - 04.2019
- Drove excellence in customer service while overseeing department functions.
- Directed cleaning, restocking, and customer service activities.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
Bartender Shift Manager
Sol Luna Bay
04.2018 - 09.2018
- Trained 27 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Sunset Resort Pomorie
04.2016 - 09.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
M.D. - Hotel, Motel, And Restaurant Management
Tourism College
Bulgaria 04.2001 -
High School Diploma -
Hristo Botev
Bulgaria 04.2001 -
Skills
Parts Replacement
Safety inspection
Team Development
Quality Assurance
Training and mentoring
Timeline
Crew Chief
McDonald's
10.2022 - Current
Customer Service Representative
Sutherland
11.2020 - 12.2021
Front Office Manager
Melia Hotels
04.2020 - 11.2020
Customer Service
Sutherland
10.2019 - 03.2020
F&B Manager
Wyndham Hotel
04.2019 - 09.2019
Customer Service
Sutherland
09.2018 - 04.2019
Bartender Shift Manager
Sol Luna Bay
04.2018 - 09.2018
Bartender
Sunset Resort Pomorie
04.2016 - 09.2017
M.D. - Hotel, Motel, And Restaurant Management
Tourism College
04.2001 -
High School Diploma -
Hristo Botev
04.2001 -
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