Anastasia Kukushkina
Customer Success Manager
Baden Württemberg
Summary
Highly-motivated client relations professional with strong interpersonal skills and “customer first” mindset with more than 8 years of experience in consulting sales. I am successful both as a team player and solo performer, showcasing a can-do attitude. Proven track record in sales, account management and customer relations with expertise in driving significant revenue growth .
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Communications Manager
Softline (IT Company, SAP Solution Implementation)
08.2020 - 05.2023
- Created 10+ success stories with company's clients - from choosing case, interviewing to publishing and promoting
- Over 50+ online-conferences with clients and experts organized
- 2 Client's Days organized with 250+ guests
- Annual customer satisfaction survey to measure NPS
- Created high-quality content from company's experts: articles, blog posts, case studies
- Budget management: track expenses and ROI, reporting
- Team management: handle hiring, onboarding, and training team members
Account Executive
Acsour (Payroll Outsourcing And HR Services)
05.2016 - 02.2019
- Drove revenue growth by acquiring new clients (mid-market sales) - exceeding sales quota by 15% YoY
- Consistent account management of portfolio with 20 accounts
- Customer relations, consistent communication and follow-up approach (face to face, regular calls/emails/on-line meetings)
- Achieved significant growth of top 10 priority accounts (30% increase in annual sales revenue) by identifying cross-sell and upsell opportunities
- Established long-lasting relationships with key decision-makers within client organizations, solidifying company's reputation as a trusted partner in their respective industries
Sales Manager
Acsour (Payroll Outsourcing And HR Services)
06.2011 - 05.2016
- Sales from scratch, overseeing full sales cycle from lead generation to deal closure
- Presentation & Proposal: Create engaging presentations, proposals, pitches outlining services, value
- Customization: Tailor proposals to address client pain points, objectives
- Negotiation & Closing: Negotiate terms, pricing, contracts, handle objections, close deals
- New partners deals - ADP, Safeguard International
- 189% quota execution in FY2012, 134% quota execution in FY2013, 121% quota execution in FY2014
- Built business from 0 to $20M turnover in 5 years
- Secured deals with PayPal, eBay, Accenture, IKEA.
Sales Development Representative
Intercomp (#1 Payroll Outsourcing Provider)
02.2009 - 06.2011
- Prospecting: cold-call to generate leads, sales appointments
- Client research: network, attend events, use online tools to identify potential clients
- Pipeline management: maintain CRM records, track progress, provide reports and updates on sales performance and forecasts
- Exceeded 110% quota quarterly.
Assistant to PR Department
SetlGroup
06.2008 - 12.2008
- Admin support: manage PR team calendars, schedule meetings, handle correspondence
- Project coordination: assist in marketing project execution, liaise with departments, vendors, stakeholders
- Content creation: aid in creating, editing, organizing marketing content like blog posts, newsletters, promotional materials.
Education
Public Relations and Marketing, Master's Degree - Public Relations, Advertising, And Applied Communication
State "LETI" University
Saint-Petersburg, Russia 09.2005 - 06.2011
Skills
Customer Relationship Building
Customer Service
Customer Account Management
Revenue Growth
Timeline
Communications Manager
Softline (IT Company, SAP Solution Implementation)
08.2020 - 05.2023
Account Executive
Acsour (Payroll Outsourcing And HR Services)
05.2016 - 02.2019
Sales Manager
Acsour (Payroll Outsourcing And HR Services)
06.2011 - 05.2016
Sales Development Representative
Intercomp (#1 Payroll Outsourcing Provider)
02.2009 - 06.2011
Assistant to PR Department
SetlGroup
06.2008 - 12.2008
Public Relations and Marketing, Master's Degree - Public Relations, Advertising, And Applied Communication
State "LETI" University
09.2005 - 06.2011
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