Zoho CRM
Anastasiia Bulatova
Customer Service Manager
Munich
Summary
Dynamic Customer Service Manager with a proven track record at Live and Study in Europe, excelling in complaint resolution and CRM. Cultivated strong client relationships and enhanced service processes, leading to increased efficiency in customer inquiries. Adept at problem-solving and project management, driving continuous improvement in service quality.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.
Overview
2
2
years of professional experience
5
5
Languages
1
1
year of post-secondary education
Work History
Customer Service Manager
Live and Study in Europe
Remote
05.2025 - 01.2026
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased efficiency in handling customer inquiries by working in advanced CRM system.
Assistant Manager
Dnipro, Ukraine
02.2025 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Food Service Worker
Silpo
Dnipro, Ukraine
06.2024 - 11.2024
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Conducted daily equipment checks to ensure operational efficiency.
Education
Bachelor of Marketing - Marketing
09.2024 - Current
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Project management
Loss prevention
Software
Google Calendar
Ringostat
Slack
Figma
Toggle Track
Interests
Hiking
Gym
Cooking
Clay figures creation
Video games
Baking
Timeline
Customer Service Manager - Live and Study in Europe
05.2025 - 01.2026
Assistant Manager -
02.2025 - 05.2025
Albert Nobel University - Bachelor of Marketing, Marketing
09.2024 - Current
Food Service Worker - Silpo
06.2024 - 11.2024