ANASTASIIA GUZYKOVA
Staßfurt
Summary
Customer service oriented. Being in the service industry over 6 years I've learned different techniques to better understand customer needs and make them feel satisfied about the product. My mission is to maximize business opportunities by providing personal support to each customer at every step of their journey. I'm willing to upgrade my knowledge and grow within Qwilr company to become a high level specialist .
Overview
6
6
years of professional experience
Work History
Business Class Flight Attendant
Emirates Airline
11.2014 - 08.2020
- Conducted safety and security procedures provided by the company to ensure a smooth and safe flight;
- Anticipated customer needs by providing the best inflight experience;
- Provided VIP service to high valued customers;
- Dealt with customer complaints by using conflict resolution techniques;
- Managed to make every flight successful by being efficient in communication, teamwork, delegation, stress and time management;
- Conducted Duty Free sales onboard by using sale techniques;
- Determined any potential risk by being attentive to details.
Head Hostess
Damac
03.2014 - 10.2014
- Coordinated the team of hostesses and monitored their work;
- Trained new employees in a limited time;
- Ensured an outstanding guest experience and resolved customer complaints;
- Completed opening and closing procedures according to the standards of the company;
- Provided solutions to the upper management about improving the service for even better guest experience;
- Provided support to employees if needed.
Education
Bachelor's Degree in Philology - English Language And Literature
V.N. Karazin Kharkiv National University
Kharkiv, Ukraine 06.2013
Skills
- Effective Communication
- Teamwork
- Problem Solving
- Attention to Detail
- Positive Attitude
- Willingness to learn
Interests
- Psychology
- Astrology
- Sport
- Acting
- Photography
- Travelling
Languages
English
Advanced (C1)
German
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Business Class Flight Attendant
Emirates Airline
11.2014 - 08.2020
Head Hostess
Damac
03.2014 - 10.2014
Bachelor's Degree in Philology - English Language And Literature
V.N. Karazin Kharkiv National University
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