Anastasiia Hordiienko
Montreal,QC
Summary
Focused Translator with highly developed understanding of Ukrainian, Russian language and culture. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Translator Intern
Kyiv National Linguistic University
01.2022 - 06.2022
- Translated documents from English into Ukrainian.
- Researched cultural etiquette and specific use of slang words.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Monitored progress of translation projects and reported issues to appropriate personnel.
Team Leader
Financial Group
06.2020 - 06.2022
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
Coustummer Support Representative
Financial Group
02.2019 - 06.2020
- Identified issues, analyzed information, and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed approximately 200 incoming calls, and emails per day from customer service.
Education
Bachelor of Science - Translations
Kyiv National Linguistic University
Kyiv06-2022
Skills
Language Proficiency:
- Native in Ukrainian, Russian
- Proficient in English (C1)
- Upper Intermediate in French (B2)
Technical Skills:
- Familiarity with CRM platforms (eg, Salesforce, HubSpot, or Zoho CRM)
- Translation tools (eg, MemoQ, Trados, or CAT tools)
- Proficiency in MS Office and Google Workspace
Soft Skills:
- Attention to detail
- Strong problem-solving abilities
- Team player with excellent communication skills
Timeline
Translator Intern
Kyiv National Linguistic University
01.2022 - 06.2022
Team Leader
Financial Group
06.2020 - 06.2022
Coustummer Support Representative
Financial Group
02.2019 - 06.2020
Bachelor of Science - Translations
Kyiv National Linguistic University
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