Anastasiia Skybun
Donauwörth
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Best Western
Edmonton
12.2023 - 04.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeping Room Attendant
Best Western
Edmonton
05.2023 - 11.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Provided guests with information on hotel services and room features.
Content Creator
MySport Fitness Club
Ashkelon
09.2022 - 03.2023
- Analyzed competitors' digital marketing efforts to gain insights into their success strategies.
- Planned, produced and edited video projects to maximize engagement.
- Proposed creative ideas to engage followers with different content types and formats.
Receptionist
MySport Fitness Club
Ashkelon
09.2022 - 03.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
Customer Service Cashier
Żabka Group
Katowice
04.2022 - 08.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Marketing Manager
UTELS
Kyiv
08.2021 - 08.2022
- Created content for promotional materials, including brochures, flyers, and websites.
- Analyzed market trends to identify potential opportunities for growth.
- Monitored competitors' activities to keep up with industry trends.
- Generated ideas to increase sales through creative promotions.
- Performed market analysis to better understand target audiences.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Office Clerk
UTELS
Kyiv
04.2021 - 07.2021
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
- Updated customer accounts information in the database system accurately.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
Sales Associate
LERROS
Kyiv
08.2020 - 02.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Receptionist
Fitness with baby
Kyiv
09.2019 - 03.2020
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Social Media Content Creator
Fitness with baby
Kyiv
09.2019 - 03.2020
- Created content for various platforms such as Facebook and Instagram.
- Scheduled posts on a daily basis across all social media channels.
- Responded promptly to customer queries on social media accounts.
- Brainstormed ideas for new video concepts and stories.
Education
Bachelor of Arts - Psychology
National Aviation University
Kyiv, Ukraine05-2027
Professional Training - Marketing
Campster
Kyiv, Ukraine04-2022
High School Diploma -
Secondary School 174
Kyiv, Ukraine05-2020
Skills
- Customer Service
- Document Control
- Supervising staff
- Leadership
- Microsoft Office
- Time Management
- Social Media Marketing
- Copywriting
- Video Editing
- Marketing Analytics
- Content Strategy
- File Maintenance
- Schedule and calendar management
- Spreadsheet development
- Customer Relationship Management (CRM)
- Billing support
Languages
Ukrainian
First Language
English
Upper Intermediate (B2)
B2
Polish
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
German
Beginner (A1)
A1
Certification
- Mediation and Conflict Resolution training (2020) Kyiv, Ukraine
- Certification of the level of digital literacy - level C1 (2022, Ministry of Digital Transformation of Ukraine)
- Certificate of Completion "Internet Marketing" (2022) Kyiv, Ukraine
- English Certificate (Reading and Listening) - level C1 (2024)
Timeline
Housekeeping Supervisor
Best Western
12.2023 - 04.2024
Housekeeping Room Attendant
Best Western
05.2023 - 11.2023
Content Creator
MySport Fitness Club
09.2022 - 03.2023
Receptionist
MySport Fitness Club
09.2022 - 03.2023
Customer Service Cashier
Żabka Group
04.2022 - 08.2022
Marketing Manager
UTELS
08.2021 - 08.2022
Office Clerk
UTELS
04.2021 - 07.2021
Sales Associate
LERROS
08.2020 - 02.2021
Receptionist
Fitness with baby
09.2019 - 03.2020
Social Media Content Creator
Fitness with baby
09.2019 - 03.2020
Bachelor of Arts - Psychology
National Aviation University
Professional Training - Marketing
Campster
High School Diploma -
Secondary School 174
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