Operation Support Officer / Customer Service Agent
DHL Supply Chain
09.2023 - Current
Managing shipment documentation (export documents/transportation requests, communication with client)
Handling drivers
Streamlining operational processes by identifying inefficiencies and implementing necessary improvements
Working according to agreed KPI and customer satisfaction
Maintaining database systems to track and analyze operational data
Investigating and resolving customer complaints quickly
Supporting communication between warehouse and customer
Operator 1
DHL Supply Chain
09.2022 - 09.2023
Company Overview: for ASML
Handling the booking process (outbound and inbound departments)
Working according to agreed KPI
Working with SAP
Training new employees
Working effectively in fast-paced environments
Working well in a team setting, providing support and guidance
Paying attention to detail while completing assignments
Onyx
05.2018 - 09.2022
Processing large amounts of data in English
Working with a database of cars from the global automotive industry
Creating and improving logic for creating categories and placing products on the website to increase demand for category products and optimize their presentation to the buyer
Working to reduce the number of returns after sale
Handling customers' complaints
Processing inquiries, conducting business correspondence in English
Dealing with error detection and resolution
Using special programs for automatic processing and filling out price lists on the website
Analyzing images and their match with the manufacturer's product
Quality control of designers' work
Writing tasks for designers and programmers to improve site quality
Education
German and English Philology - world literature
06.2017
Master Degree -
Petro Mohyla Black Sea National University
Exchange student -
Saarland University
Germanic Languages and Literatures - Including Translation
Petro Mohyla Black Sea National University
02.2019
German Philology -
01.2017
Skills
Planning and coordination
Process documentation
Teamwork and collaboration
Time management
Problem solving skills
Task prioritization
Written communication
Reliability
Certification
Customer Service Essentials
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Operation Support Officer / Customer Service Agent
DHL Supply Chain
09.2023 - Current
Operator 1
DHL Supply Chain
09.2022 - 09.2023
Onyx
05.2018 - 09.2022
Master Degree -
Petro Mohyla Black Sea National University
Exchange student -
Saarland University
Germanic Languages and Literatures - Including Translation