Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Anastasiia Vakhtina

Anastasiia Vakhtina

Eindhoven

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operation Support Officer / Customer Service Agent

DHL Supply Chain
09.2023 - Current
  • Managing shipment documentation (export documents/transportation requests, communication with client)
  • Handling drivers
  • Streamlining operational processes by identifying inefficiencies and implementing necessary improvements
  • Working according to agreed KPI and customer satisfaction
  • Maintaining database systems to track and analyze operational data
  • Investigating and resolving customer complaints quickly
  • Supporting communication between warehouse and customer

Operator 1

DHL Supply Chain
09.2022 - 09.2023
  • Company Overview: for ASML
  • Handling the booking process (outbound and inbound departments)
  • Working according to agreed KPI
  • Working with SAP
  • Training new employees
  • Working effectively in fast-paced environments
  • Working well in a team setting, providing support and guidance
  • Paying attention to detail while completing assignments

Onyx
05.2018 - 09.2022
  • Processing large amounts of data in English
  • Working with a database of cars from the global automotive industry
  • Creating and improving logic for creating categories and placing products on the website to increase demand for category products and optimize their presentation to the buyer
  • Working to reduce the number of returns after sale
  • Handling customers' complaints
  • Processing inquiries, conducting business correspondence in English
  • Dealing with error detection and resolution
  • Using special programs for automatic processing and filling out price lists on the website
  • Analyzing images and their match with the manufacturer's product
  • Quality control of designers' work
  • Writing tasks for designers and programmers to improve site quality

Education

German and English Philology - world literature

06.2017

Master Degree -

Petro Mohyla Black Sea National University

Exchange student -

Saarland University

Germanic Languages and Literatures - Including Translation

Petro Mohyla Black Sea National University
02.2019

German Philology -

01.2017

Skills

  • Planning and coordination
  • Process documentation
  • Teamwork and collaboration
  • Time management
  • Problem solving skills
  • Task prioritization
  • Written communication
  • Reliability

Certification

Customer Service Essentials

Languages

English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)

Timeline

Operation Support Officer / Customer Service Agent

DHL Supply Chain
09.2023 - Current

Operator 1

DHL Supply Chain
09.2022 - 09.2023

Onyx
05.2018 - 09.2022

Master Degree -

Petro Mohyla Black Sea National University

Exchange student -

Saarland University

Germanic Languages and Literatures - Including Translation

Petro Mohyla Black Sea National University

German Philology -

German and English Philology - world literature

Anastasiia Vakhtina