Anastasiia Vakhtina
Eindhoven
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operation Support Officer / Customer Service Agent
DHL Supply Chain
09.2023 - Current
- Managing shipment documentation (export documents/transportation requests, communication with client)
- Handling drivers
- Streamlining operational processes by identifying inefficiencies and implementing necessary improvements
- Working according to agreed KPI and customer satisfaction
- Maintaining database systems to track and analyze operational data
- Investigating and resolving customer complaints quickly
- Supporting communication between warehouse and customer
Operator 1
DHL Supply Chain
09.2022 - 09.2023
- Company Overview: for ASML
- Handling the booking process (outbound and inbound departments)
- Working according to agreed KPI
- Working with SAP
- Training new employees
- Working effectively in fast-paced environments
- Working well in a team setting, providing support and guidance
- Paying attention to detail while completing assignments
Onyx
05.2018 - 09.2022
- Processing large amounts of data in English
- Working with a database of cars from the global automotive industry
- Creating and improving logic for creating categories and placing products on the website to increase demand for category products and optimize their presentation to the buyer
- Working to reduce the number of returns after sale
- Handling customers' complaints
- Processing inquiries, conducting business correspondence in English
- Dealing with error detection and resolution
- Using special programs for automatic processing and filling out price lists on the website
- Analyzing images and their match with the manufacturer's product
- Quality control of designers' work
- Writing tasks for designers and programmers to improve site quality
Education
German and English Philology - world literature
06.2017
Master Degree -
Petro Mohyla Black Sea National University
Exchange student -
Saarland University
Germanic Languages and Literatures - Including Translation
Petro Mohyla Black Sea National University
02.2019
German Philology -
01.2017
Skills
- Planning and coordination
- Process documentation
- Teamwork and collaboration
- Time management
- Problem solving skills
- Task prioritization
- Written communication
- Reliability
Certification
Customer Service Essentials
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Timeline
Operation Support Officer / Customer Service Agent
DHL Supply Chain
09.2023 - Current
Operator 1
DHL Supply Chain
09.2022 - 09.2023
Onyx
05.2018 - 09.2022
Master Degree -
Petro Mohyla Black Sea National University
Exchange student -
Saarland University
Germanic Languages and Literatures - Including Translation
Petro Mohyla Black Sea National University
German Philology -
German and English Philology - world literature
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