Anayah Richardson
Newark
Summary
Dedicated and service-focused Human Services professional with strong experience in customer service, administrative support, and client assistance. Skilled in handling high-volume inquires, maintaining accurate documentation, and delivering compassionate, solutions-oriented support. Known for solving abilities in fast-past environments. Committed to providing reliable service while building positive relationships with clients, families, and team members.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AmeriHealth Caritas
11.2024 - Current
- Answered high-volume inbound calls, providing prompt and professional assistance to members regarding Medicaid-related inquiries
- Verified and checked Medicaid eligibility using internal systems and state databases to ensure accurate coverage information
- Assisted members in understanding their Medicaid benefits, resolving issues, and navigating available health plan resources
- Maintained accurate and thorough documentation of all member interactions and case updates in compliance with HIPAA regulations
- Composed and sent professional emails to members, providers, and internal departments to facilitate communication and follow-up actions
Administrative Assistant
Correct Choice Home Care
06.2021 - 04.2024
- Recruit, phone screen, interview, and conducted reference checks on potential new hires
- Staffed open cases for clients needing homecare caregivers’ services
- Run background checks for new hires and current employees annually
- Perform new hire orientation, and manage annual training for current employees
- Conduct home visits to sign up new clients and follow up with current clients
Assistant Teacher
Tender Loving Kare
08.2020 - 05.2021
- Provide support to the teacher to ensure safety
- Assist teacher in planning and preparation
- Lead classroom activities while interacting with children
Call Center Representative
Dover Downs Casino
03.2020 - 08.2020
- Enroll guest into players club
- Communicate different events and promotions
- Handle transactions Via telephone
- Navigate LMS system
- Assist guest in making hotel reservations
- Processing any necessary refunds
- Provide any additional customer service necessary
After School Teacher
YMCA
10.2019 - 03.2020
- Help children with homework
- Planed out games and activates for children
- Supervised children in a large setting
Assistant Teacher/Camp Counselor
Smarty Pants Academy (C4D Kids)
06.2019 - 10.2019
- Supervised kids on field trips
- Provided fun activities for kids to do
- Kept them entertained and safe
- Provided emotional support
Education
Associate’s degree - human services
Delaware Technical Community College
Dover, DE03.2022
Skills
- Customer service
- Computer proficiency
- Administrative experience
- Problem solving abilities
- Phone etiquette
- Organizational skills
Timeline
Customer Service Representative
AmeriHealth Caritas
11.2024 - Current
Administrative Assistant
Correct Choice Home Care
06.2021 - 04.2024
Assistant Teacher
Tender Loving Kare
08.2020 - 05.2021
Call Center Representative
Dover Downs Casino
03.2020 - 08.2020
After School Teacher
YMCA
10.2019 - 03.2020
Assistant Teacher/Camp Counselor
Smarty Pants Academy (C4D Kids)
06.2019 - 10.2019
Associate’s degree - human services
Delaware Technical Community College