Anchen Potgieter
Area Service Manager
Munich
Summary
Experienced with managing diverse operations, utilizing strong analytical and Pharma background to improve service delivery. Track record of enhancing customer satisfaction and resolving complex issues effectively.
Valued for flexibility, reliability and commitment to excellence. Seeking to leverage these transferrable skills in a dynamic and growth-orientated setting.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Area Service Manager
Körber Pharma Inspection GmbH
10.2023 - Current
- Improved customer satisfaction by addressing and resolving service issues in a timely manner
- Developed strong relationships with customers, earning trust and team work
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns
Validation officer (Consultant)
Aspen RSA Operations-Port Elizabeth
01.2021 - 03.2023
- Application and problem solving to provide a high degree of assurance that processes, systems and equipment meet quality standards in a sterile manufacturing facility
- Validate according to cGMP (current Good Manufacturing Practices) and regulatory requirements
- Process Compliance – CAPA (Corrective and Preventative management), Deviation, Change Control
- Risk management and impact assessment
- Audit responses
- Process validation – cleaning validation and contamination control
- Planning and preparation of validation activities
- Co-ordination between all departments i.e. production, laboratory and engineering
- Project support
- Installation and operational verification
- Performance qualification
- FAT and SAT collation and consolidation
- Documentation and report generation
- SOP (Standard Operating Procedure) review and creation
Tutor (Mathematics & Physical Science)
The Tutor Hub
01.2020 - 01.2021
- I have privately tutored part time throughout the course of my tertiary studies and became affiliated with the Tutor Hub to support learners during the covid-19 pandemic
Promoter (Sales)
Looks International
01.2016 - 01.2019
- My time spent as a promoter taught me how to work independently and solve problems quickly and efficiently to uphold the standards of the brand I was representing
- Working in this field equipped me with essential communication skills having dealt with many people and handling situations that may arise with professional conduct to ensure customer satisfaction
Education
BSc - Biochemistry, Chemistry & Microbiology
Nelson Mandela University
01.2017 - 01.2020
Skills
- Customer service
- Customer relations
- Task tracking
- Presentation skills
- Validation & verification
- Qualification
- GMP, GDP & GLP
- MS Office
- Time management abilities
- Attention to detail
- Analytical thinking
- Organizational skills
- Good interpersonal skills
Personal Information
License: Code 8 driver’s license / Class B
Timeline
Area Service Manager
Körber Pharma Inspection GmbH
10.2023 - Current
Validation officer (Consultant)
Aspen RSA Operations-Port Elizabeth
01.2021 - 03.2023
Tutor (Mathematics & Physical Science)
The Tutor Hub
01.2020 - 01.2021
BSc - Biochemistry, Chemistry & Microbiology
Nelson Mandela University
01.2017 - 01.2020
Promoter (Sales)
Looks International
01.2016 - 01.2019
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