Ms Office (Word,Excel,PowerPoint,Outlook)
Andorra Valerie Fernandes
Shift Supervisor
Berlin
Summary
Dynamic leader with proven expertise in staff management and training, honed at Dolores Restaurant and in educational settings. Excelled in inventory control and fostering customer-oriented environments, achieving significant improvements in operational efficiency and stakeholder satisfaction. Skilled in schedule management, adept at leveraging staff talents to exceed objectives.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Shift Supervisor
Dolores Restaurant
08.2018 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Classroom Teacher
Bayview Academy School
08.2016 - 05.2017
- Collaborated with parents, administrators and counsellors to develop improvement plans for struggling students.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child's education.
Classroom Teacher
Origins Elementary School
08.2011 - 05.2016
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Created lessons and online testing materials to facilitate remote learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created and developed lesson plans to meet students' academic needs.
Office Administrative Assistant
Aus Pak International Consultancy
04.2014 - 10.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Arts - General Studies
University Of Karachi
Karachi,Pakistan 04.2001 -
Associate of Arts - German Studies
St. Joseph College For Women
Karachi,Paksitan 04.2001 -
High School Diploma -
St. Joseph Convent School
Karachi, Pakistan 04.2001 -
Skills
Customer-Oriented
Inventory Control
Schedule Management
Training and mentoring
Staff Management
Software
Presentation software ,Email management ,Data entry
Languages
English
Advanced (C1)
German
Elementary (A2)
Urdu
Advanced (C1)
Certification
Team Work Certification
Timeline
Shift Supervisor
Dolores Restaurant
08.2018 - Current
Team Work Certification
05-2017
Creative Planning Certification
05-2017
Classroom Teacher
Bayview Academy School
08.2016 - 05.2017
Office Administrative Assistant
Aus Pak International Consultancy
04.2014 - 10.2014
Classroom Teacher
Origins Elementary School
08.2011 - 05.2016
Bachelor of Arts - General Studies
University Of Karachi
04.2001 -
Associate of Arts - German Studies
St. Joseph College For Women
04.2001 -
High School Diploma -
St. Joseph Convent School
04.2001 -
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