Andrea Hayes
Wilmington
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
5
5
years of professional experience
Work History
Program Manager
Melmark
09.2024 - Current
- Led cross-functional teams to enhance program delivery and operational efficiency.
- Developed and implemented strategic initiatives to improve service quality and client satisfaction.
- Coordinated training programs for staff, fostering professional development and skill enhancement.
- Analyzed program outcomes to identify areas for improvement and optimize resource allocation.
Patient Care Technician
Riddle Memorial Hospital
Media, PA
11.2023 - 11.2024
- Assisted nursing staff with patient mobility and daily living activities to enhance comfort and care.
- Monitored vital signs, documenting changes in patient conditions for accurate assessments.
- Maintained cleanliness and organization of patient rooms to ensure a safe environment.
- Collaborated with healthcare team to implement care plans, ensuring continuity of patient care.
Residential Assistant
Bright view senior living
Wayne, PA
08.2022 - 02.2023
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Assisted with support services and coordinated activities and resident programming.
- Administered and recorded medication distribution according to policy.
Behavioral Health Technician
Devereux
West Chester, PA
02.2021 - 01.2023
- Documented patient behavior, interventions completed and patient response to interventions.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Planned and implemented safe interventions consistent with treatment goals.
- Provided excellent service to patients through personable communication.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
Education
High School Diploma -
Edward Bok Vocational High School
1901 S 9th Street, Philadelphia, pa, 1914806.2012
Skills
- Behavior management
- Crisis response
- Communication
- First Aid/CPR
- Emergency Response
- Incident reporting
- Patient assessment
- Customer service
- Log updating
- Admissions intake
Education and Training
other
Timeline
Program Manager
Melmark
09.2024 - Current
Patient Care Technician
Riddle Memorial Hospital
11.2023 - 11.2024
Residential Assistant
Bright view senior living
08.2022 - 02.2023
Behavioral Health Technician
Devereux
02.2021 - 01.2023
High School Diploma -
Edward Bok Vocational High School