Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Davis

Seaford

Summary

Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.

Overview

24
24
years of professional experience
1
1
Certification

Work History

District Manager

Kay Jewelers
08.2013 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for all team members, resulting in improved employee performance and customer satisfaction.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Led adoption of new technology platforms to streamline reporting and inventory management.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Store Manager

Kay Jewelers
01.2007 - 07.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
  • Organized special events to drive foot traffic into the store and increase sales opportunities.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Kay Jewelers
01.2005 - 12.2007
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted in recruiting, hiring and training of team members.

Sales Team Member

Kay Jewelers
05.2001 - 12.2004
  • Exceeded personal monthly sales targets consistently by utilizing effective communication and negotiation techniques.
  • Resolved customer issues promptly, ensuring their continued loyalty to the company's products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Established a solid client base for repeat business through excellent customer service skills.
  • Consistently met or exceeded individual performance metrics while contributing positively to overall team success.

Education

Pre-Med/Biology

Kent State University
Kent, OH

Pre-Med/Biology

University of Cincinnati
Batavia, OH

High School Diploma -

Norton High School
Norton, OH

Skills

  • Proficient in Microsoft Office
  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Sales management
  • Operations management
  • Team development
  • Multi-unit management
  • Decision-making
  • Human resource management

Accomplishments

  • Currently supervises a team of 145 employees in 15 locations.
  • Grew market from $25M in annual Revenue to $45M.
  • Diamond Elite Incentive Trip Winner 2010, 2012, 2013, 2015, and 2016.
  • Training Manager of the Year 2012.
  • 2.5 Million Club Award 2012.

Certification

  • Diamond Council of America Certified Diamontologist
  • Diamond Council of America Certified Gemologist

Timeline

District Manager

Kay Jewelers
08.2013 - Current

Store Manager

Kay Jewelers
01.2007 - 07.2013

Assistant Store Manager

Kay Jewelers
01.2005 - 12.2007

Sales Team Member

Kay Jewelers
05.2001 - 12.2004

Pre-Med/Biology

Kent State University

Pre-Med/Biology

University of Cincinnati

High School Diploma -

Norton High School

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Andrea Davis