Andrea Garelli
Front Desk Receptionist
Radeburg
Summary
With over three years experience in a 5 Star superior hotel and ten years in the hospitality industry, I am ready to add my expertise and skills to yor hotel. I am able to remain friendly, professional and focused on every detail even in a fast paced environment.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Front Desk Receptionist
Hotel Suitess 5 Star Superior Hotel & Aparthotels Frauenkirche
10.2020 - 11.2023
- Customer check-in and check-out: from the explanation of the hotel and the room to the management of their requests and complaints.
- Concierge duties, thanks to an in-depth knowledge of local attractions and restaurants, to give guests the best recommendations or directions.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Management of hotel emails: such as reservations or enquiries.
- Valet parking
Internship as Receptionist
Hotel Cityherberge
07.2019 - 09.2019
- Assist customers during check-in and check-out by managing their requests and complaints.
- Management of new bookings and requests.
- Service at the hotel bar.
Commis Chef
Restaurant Italienisches Doerfchen
07.2016 - 07.2017
- Specialized in Italian cuisine in a international environment.
- Enhanced kitchen efficiency by streamlining food preparation and plating processes.
- Collaborated with chefs to develop new menu items, resulting in increased customer satisfaction.
Education
Degree in Linguistic Mediation -
Scuola Superiore Per Mediatori Linguistici
Cuneo, Italy 04.2001 -
Hotel Management School Certificate -
Istituto Istruzione Superiore "G.Giolitti"
Mondovì, Italy 04.2001 -
Skills
Words, Excel and Outlook
Hotel Software: Protel
Bookings system: Booking, Expedia, Airbnb
Multilingual Proficiency
Reservation Management
Invoicing and Billing
Multitasking Abilities
Adaptability
Problem-Solving
Front Office Management
Timeline
Front Desk Receptionist
Hotel Suitess 5 Star Superior Hotel & Aparthotels Frauenkirche
10.2020 - 11.2023
Internship as Receptionist
Hotel Cityherberge
07.2019 - 09.2019
Commis Chef
Restaurant Italienisches Doerfchen
07.2016 - 07.2017
Degree in Linguistic Mediation -
Scuola Superiore Per Mediatori Linguistici
04.2001 -
Hotel Management School Certificate -
Istituto Istruzione Superiore "G.Giolitti"
04.2001 -