Microsoft Teams
Andrea McMillon
Clayton
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick learning and application of new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
23
23
years of professional experience
Work History
Help Desk Associate
NORC at the University of Chicago
09.2023 - Current
- Completed training for data collection for a child care study
- NSECE Help Desk
- Receiving inbound calls from field interviewers to assist with equipment/ technical issues, QuickBooks, accessing Concur for expenses, and various questions regarding interviewing respondents
- Responding to emails
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Quality Data Specialist
Scribe America
08.2022 - 10.2024
- Medical documentation and transcription
- Listening to medical recordings and pull pertinent information to document
- Training of new QDS hires
- Pasting completed transcribed notes into EPIC
- Secured sensitive data with implementation of comprehensive encryption and access control measures.
- Maintained files, records, and chronologies of entry activities.
Contact Tracer
NORC at the University of Chicago
11.2020 - 04.2022
- Received inbound calls from community members to conduct interviews, answer questions within the scope of the project
- Registered community members for the vaccine during initial roll out
- Maintained communication with contacts to assess symptoms, encourage compliance with quarantine, and determine social support needs
- Placed phone calls to newly diagnosed people testing positive for COVID-19 to identify contacts and provided quarantine information
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
Front Office Manager
Family Medicine
10.2001 - 08.2020
- Responsible for the training of all new hires
- Insurance and facility credentialing.
- Obtained referrals and prior authorizations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reviewed ICD 10 and CPT codes prior to entering into an EHR system
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Followed up on unpaid claims.
- Resolved patient complaints professionally, maintaining positive relationships with customers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Education
High School Diploma -
Sussex Central High School
Skills
- Data entry
- Issue troubleshooting and creating tickets for unresolved issues
- Microsoft outlook, windows
- Quickbooks
- MS office proficiency
- Electronic Medical Records
- Multitasking
- Excellent communication
- Adaptability and flexibility
Software
AWS
Microsoft Office
Salesforce
Timeline
Help Desk Associate
NORC at the University of Chicago
09.2023 - Current
Quality Data Specialist
Scribe America
08.2022 - 10.2024
Contact Tracer
NORC at the University of Chicago
11.2020 - 04.2022
Front Office Manager
Family Medicine
10.2001 - 08.2020
High School Diploma -
Sussex Central High School
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