Andrea Prouse
Selby
Summary
Detail-oriented Patient Service Representative with expertise in appointment scheduling, HIPAA compliance, and conflict resolution. Proven ability to enhance patient experiences and maintain accurate medical records.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Beebe Healthcare
Lewes, DE
01.2025 - Current
- Coordinated patient scheduling and managed appointment systems to enhance service efficiency.
- Assisted with insurance verification and resolved billing inquiries to streamline patient experiences.
- Provided exceptional customer service by addressing patient concerns and inquiries promptly.
- Maintained accurate patient records in electronic health record (EHR) systems to ensure data integrity.
- Supported administrative tasks, contributing to overall operational effectiveness of the department.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Medical Records Clerk
Center For Neuroscience
Tucson, AZ
10.2023 - 11.2025
- Organized and maintained medical records in compliance with HIPAA regulations.
- Processed patient information using electronic health record (EHR) systems efficiently.
- Assisted in auditing medical files to ensure accuracy and completeness.
- Coordinated with healthcare providers for timely retrieval of necessary documentation.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
Bar Manager
Marine Corps League
Tucson, AZ
11.2021 - 10.2022
- Managed daily bar operations ensuring compliance with health and safety regulations.
- Trained and supervised staff on drink preparation and customer service standards.
- Developed and implemented inventory management processes to reduce waste.
- Created promotional events to enhance customer engagement and increase sales.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Monitored financial transactions to ensure accuracy and accountability in cash handling.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Medical Receptionist
Silver Lake Center
Dover, DE
08.2009 - 06.2019
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Enhanced patient experience by providing clear information on services and procedures.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in insurance verification processes to ensure timely billing and reimbursement.
- Implemented inventory management practices for medical supplies, ensuring availability and compliance.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
William Penn High School
New Castle, DE06-1989
Skills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Office administration
- Data entry proficiency
- Conflict resolution
- Verbal and written communication
- Workflow optimization
Timeline
Patient Service Representative
Beebe Healthcare
01.2025 - Current
Medical Records Clerk
Center For Neuroscience
10.2023 - 11.2025
Bar Manager
Marine Corps League
11.2021 - 10.2022
Medical Receptionist
Silver Lake Center
08.2009 - 06.2019
High School Diploma -
William Penn High School