Andrea Schädler
Expert HR Operating Model & HR Digitalization
Monheim am Rhein
Summary
Experienced HR operations leader and HR IT specialist with a strategic focus on optimizing service delivery and designing impactful target operating models. Dedicated to continuous learning and excelling in diverse HR roles and responsibilities. Committed to driving organizational success through innovative HR solutions and fostering a culture of collaboration and growth. Skilled in leveraging technology to streamline processes and enhance employee engagement.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
Head of Global HR Operations
Brenntag Group
05.2023 - Current
- Responsible for leading and managing all aspects of HR operations on a global scale. Obtaining a critical role in ensuring that HR processes and systems are aligned with organizational goals and strategies. I drive efficiency, effectiveness, and compliance across all HR functions.
- Strategic leadership: Establish worldwide organizational structures for HR Ops by newly designed TOM
- Process Optimization: Global Business Process Ownership and development/ establishment of Global Process Catalogue as baseline to streamlines processes across all HR functions
- HR Systems Management: Oversee the selection, implementation, and maintenance of Workday and other technology solutions to support HR Operations (such as HR service delivery platform) and drive HR IT landscape harmonization
- Compliance and Risk Management: Establish and enforce policies and procedures to mitigate risks and maintain a high standard of ethical conduct (such as Data Governance Procedures and Global Reporting Guideline)
- Performance Metrics and Reporting: Define key performance indicators (KPIs) and Service Level Agreements (SLA) for HR Operations and establish mechanisms for tracking and reporting on these metrics. Leading and managing development of HR Cockpit for advanced data analytics purposes
Senior Project Manager
TÜV Rheinland Group
01.2020 - 04.2023
- Overall validation of global HR IT architecture (60 countries)
- Identification of opportunities for the achievement of defined savings potentials within the framework of a holistic HR transformation
- Management of RfI and RfP processes for additional HR IT solutions (e.g. UKG PeopleDoc, Haufe, Pentos) and control of decommissioning processes
- Change and communication management (incl. committee work)
- Responsibility for the creation and delivery of the entire SAP SuccessFactors solution design (the following modules are being used: Employee Central, Recruiting, Onboarding, Learning, Performance & Goals, Compensation & Variable Pay, Succession & Career Development, + Works Council App by Pentos)
- Mobilization and management of all solution design resources (internal/external)
- Design Lead 'global' to integrate and assure required interfaces from SAP SF to internal and external payroll systems.
- Expert, sparring partner and coach on all aspects of the HR (Target) Operating Model for the focused achievement of a digital HR transformation
- Development of HR service delivery model
Head of Global Personnel Administration
thyssenkrupp Group Services Ruhr GmbH
06.2018 - 12.2019
- Overall responsibility for the project including technical management of internal resources (4 central, 3 in the pilot country Brazil) and budget responsibility for external resources (~ 500.000 Euro)
- Managing the global operational teams in the HR Shared Services organization (HR Admin, Contact & Inquiry and Recruiting).
- Disciplinary management of three team leaders (with 25 employees).
- Global control and monitoring of global personnel administration budget incl. control of the continuous improvement of KPI's
Head of Service Management
thyssenkrupp Group Services Ruhr GmbH
04.2017 - 05.2018
- Control of transition & process management
- Establishment of service & performance management
- Responsibility of OPX initiatives & measures of HR Shared Services organization
- Initiation & management of Six Sigma Yellow Belt program (groupwide)
- IT enablement
- Disciplinary management of 4 employees
Head of Project Management Office (PMO)
thyssenkrupp Group Services Ruhr GmbH
04.2017 - 02.2018
- Establishment and further development of the PMO team
- Establishment of 'PMO as a Service' within local Shared Service Center and group-wide
- New customer acquisition
- Introduction of project management control tools
- Disciplinary management of 9 employees
Process Manager Human Resources
thyssenkrupp Group Services Ruhr GmbH
05.2016 - 03.2017
- Project & transition management of HR projects/sub-projects
- Championed continuous improvement initiatives that led to enhanced operational excellence within the organization.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Implemented Lean Six Sigma methodologies to reduce variability in processes, driving consistency and predictability in results (e.g. Management of Six Sigma Yellow Belt Program within HR Shared Service Centre organization)
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
- Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
Business Analyst - HRS Europe (Service Transformation)
XEROX Business Services
01.2012 - 04.2016
- Responsible for result-oriented and successful implementation of business excellence activities in various HR BPO projects in the UK, D-A-CH, EMEA and globally (clients with 1,000 - 50,000 employees).
Quality Analyst & Trainer - Enterprise Solutions & Services (HRO)
XEROX Business Services
11.2008 - 12.2011
- Responsible for initiating business performance improvement activities for shared service centers, developing/reviewing quality standards and related training needs assessments.
Education
Master of Science - Business Administration
Mälardalen University
Västerås, Sweden 08.2007 - 07.2008
Bachelor of Business Administration -
Hanze University of Applied Sciences
Groningen, The Netherlands 09.2002 - 02.2007
Erasmus Exchange Program
Mälardalen University
Västerås, Sweden 08.2005 - 01.2006
Skills
- HR Operating Models – Design and implementation of global HR service delivery structures (TOM, Shared Services)
- HR IT & Systems – Expertise in Workday, SAP SuccessFactors, and ServiceNow; system integration and governance
- Process Excellence – End-to-end HR process optimization using Lean Six Sigma and process enhancement tools
- Project Leadership – Management of global HR transformation programs, PMO setup, and cross-functional teams
- HR Analytics – Development of KPI frameworks, dashboards (Power BI), and reporting standards for performance steering
HR IT Proficiency
HR Systems & Digital Tools
- Workday (incl. Security, Reporting, Post-Go-Live Optimization)
- SAP HCM / SuccessFactors
- HR service delivery platforms (ServiceNow, UKG PeopleDoc, Kainos EDM)
- ServiceNow / Ticketing Systems
- MS Power BI / Tableau (for dashboard interpretation & HR analytics)
Collaboration & Productivity Tools
- Microsoft 365 Suite (Teams, Outlook, Excel incl. Pivot Tables, SharePoint)
- Confluence, Jira (used in Agile HR IT projects)
Process Management Tools
- ARIS
- Signavio
- TIBCO Nimbus
Data & Reporting
- HR KPI design & dashboarding
- Data governance in HRIS environments
- Report creation & analysis (Workday, SAP)
Personal Information
- Date of Birth: 01/11/83
- Marital Status: married
- Place of Birth: Haselünne
Further Training
- 06/01/17, Lean Six Sigma Trainer Training - Yellow Belt
- 12/01/10, Lean Six Sigma Training - Green Belt
- 06/01/18, Kepner Tregoe Practitioner
Hobbies
Swimming
Recently started playing tennis
My friends & family
Timeline
Head of Global HR Operations
Brenntag Group
05.2023 - Current
Senior Project Manager
TÜV Rheinland Group
01.2020 - 04.2023
Head of Global Personnel Administration
thyssenkrupp Group Services Ruhr GmbH
06.2018 - 12.2019
Head of Service Management
thyssenkrupp Group Services Ruhr GmbH
04.2017 - 05.2018
Head of Project Management Office (PMO)
thyssenkrupp Group Services Ruhr GmbH
04.2017 - 02.2018
Process Manager Human Resources
thyssenkrupp Group Services Ruhr GmbH
05.2016 - 03.2017
Business Analyst - HRS Europe (Service Transformation)
XEROX Business Services
01.2012 - 04.2016
Quality Analyst & Trainer - Enterprise Solutions & Services (HRO)
XEROX Business Services
11.2008 - 12.2011
Master of Science - Business Administration
Mälardalen University
08.2007 - 07.2008
Erasmus Exchange Program
Mälardalen University
08.2005 - 01.2006
Bachelor of Business Administration -
Hanze University of Applied Sciences
09.2002 - 02.2007
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