Andrea Vazquez
New Castle
Summary
I am a versatile customer service professional with 8 years of experience providing exceptional service to customers in multiple retail and medical fields. Proven skills in conflict resolution, team management, and product knowledge. Proficient in handling cash and operating POS systems and EMR systems. Bilingual with a strong commitment to professional development.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Simon Eye Associates
Wilmington
03.2025 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Verified patient insurance information and collected co-pays and payments for services rendered.(cash, checks, care credit, credit cards, phone payments)
- Maintained accurate electronic medical records by updating patient demographics and medical history.
- Assisted in the coordination of patient referrals to other healthcare facilities.
- Managed confidential patient information according to HIPAA regulations while maintaining professionalism at all times.
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail.
- Currently fluent in Compulink and Phreesia.
- Providing exceptional customer service to patients whom are Spanish speakers.
- Maintained a clean and organized work station.
- Coordinated with a team of receptionist to tackle responsibilities as efficiently as possible.
Home Caretaker
Visiting Angles
Wilmington
02.2024 - 03.2025
- Provide compassionate and personalized in-home care for an individual with varying health conditions and needs, ensuring their physical and emotional well-being.
- Assisting client with activities of daily living, including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity.
- Administered medications according to prescribed schedules, adhering to safety protocols and maintaining accurate medication records and schedules.
- Managed and organized clients medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care.
- Managed and documented clients, medical histories and daily activities, maintaining accurate and up-to-date records.
Customer Service Supervisor
Foodlion Grocery Store
Wilmington
10.2019 - 06.2024
- Led a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
- Managed escalated complaints from dissatisfied customers, resolving issues promptly while maintaining professionalism at all times.
- Trained staff on effective conflict resolution techniques to de-escalate tense situations with upset customers.
- Coordinated with other departments to ensure seamless handoffs when necessary.
- Managed a high volume of incoming calls or inquiries while maintaining a professional and friendly demeanor.
- Trained new hires during their onboarding process, providing guidance and support as they learned to their roles.
- Developed strong product knowledge to provide accurate and comprehensive assistance to customers.
- Conducted regular team meetings or huddles to communicate updates, share best practices, and address any concerns or challenges.
- Proficient in handling cash and operating a variety of POS systems.
- Routinely handled significant cash volumes for daily bank deposits, ensuring accurate counting and secure transfer funds.
- Experienced in processing money orders and Western Union transactions with efficiency and in compliance with federal regulations.
Education
High School Diploma -
John Dickinson High School
Wilmington, DE06-2016
Skills
- Front desk operations
- Electronic medical records
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Computer proficiency
- Fluent in Spanish
Timeline
Medical Receptionist
Simon Eye Associates
03.2025 - Current
Home Caretaker
Visiting Angles
02.2024 - 03.2025
Customer Service Supervisor
Foodlion Grocery Store
10.2019 - 06.2024
High School Diploma -
John Dickinson High School