With a career spanning from customer service agent to senior vice president, I have developed expertise in leadership, quality assurance, and team management. Starting as a customer service agent, I honed skills in problem-solving and ensuring customer satisfaction. Transitioning into quality assurance, I consistently upheld top-tier service standards. Progressing into team lead and senior team lead roles, my focus shifted towards empowering teams and driving performance. Experience as a head and now SVP has allowed me to shape strategy, lead diverse teams, and create lasting organizational impact. As a senior executive leader with a track record of driving strategic initiatives and delivering impactful results, adept at fostering team collaboration and navigating complex organizational challenges. Skills in strategic planning, financial management, and operations oversight make me a valuable asset. Known for reliability, adaptability, and a results-oriented approach.
Leadership in operations
undefined