Andreea Raluca PARVU
Egelsbach
Summary
As a graduate from Communication and Public Relations Profile I bring in analytical skills. Through my work, I have developed strong communication and teamwork skills, enabling me to work effectively in dynamic environments. My reliability ensures that I consistently deliver high-quality results.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Cafe Ernst
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Supermarket Assistant
ALDI SÜD
06.2022 - Current
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Communicated effectively with coworkers during shift changes to ensure seamless continuation of essential duties.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
Shift Leader
Mc Donald's (Chicago Food Kompany E.K.)
12.2021 - 05.2022
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Managed inventory levels to prevent stock shortages and ordering supplies as needed.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Crew Member
Mc Donald's (Chicago Food Kompany E.K.)
11.2020 - 12.2021
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Worked front counter, drive-thru and other areas.
Waitress Supervisor
Trattoria Italiana
11.2017 - 10.2020
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
Waitress Trainee
Trattoria Italiana
07.2017 - 09.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Education
Bachelor of Science - Public Relations
Faculty of Journalism And Science of Communication
Bucharest, Romania05.2018
High School Diploma -
Theoretical High School Neagoe Basarab
Oltenita, Romania05.2015
Skills
- Proficient in Multilingual Communication
- Client Engagement Strategies
- Time management and organization
- Effective Persuasion Skills
- Analytical Problem Solving
Personal Information
Date of Birth: 03/11/96
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Sales Consultant
Cafe Ernst
09.2023 - Current
Supermarket Assistant
ALDI SÜD
06.2022 - Current
Shift Leader
Mc Donald's (Chicago Food Kompany E.K.)
12.2021 - 05.2022
Crew Member
Mc Donald's (Chicago Food Kompany E.K.)
11.2020 - 12.2021
Waitress Supervisor
Trattoria Italiana
11.2017 - 10.2020
Waitress Trainee
Trattoria Italiana
07.2017 - 09.2017
Bachelor of Science - Public Relations
Faculty of Journalism And Science of Communication
High School Diploma -
Theoretical High School Neagoe Basarab
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