MS Office
Andrei Tomescu
Aftersales Professional
RHEINBACH
Summary
Resourceful Project Manager with a lot of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
5
5
Languages
1
1
Certificate
Work History
Project Manager Service Readiness
Fisker Germany
1 2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Managing suppliers: tools, equipment, external service providers
- Organizing kick-off meetings
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager Service Readiness Manager - EU level
Vinfast Europe
05.2022 - 12.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Warranty team leader Renault, Alpine, Dacia
Renault Deutschland AG
01.2018 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Certified Team Leader BMW, MINI
ABU DHABI MOTOR - BMW, MINI, ROLLS ROYCE
05.2015 - 12.2017
- Coordinate a team of 20 mechanics who specialize in quick service, air conditioning and brakes
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Operational management of the team, instruction of the mechanics regarding repair procedures, management of other teams in the workshop, in service and warranty
- Vehicle checks and diagnoses, error validation with the customer, final inspection of the vehicles before they are returned to the customer
- Regular reports to management on team progress and repair status
- Team leader of the bodywork team and the Rolls Royce team.
Warranty and Technical Assistance Manager
RENAULT SERVICE ROUMANIE
04.2012 - 04.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Improvement of quality and quantity (KPI) through regular team meetings, on-site training
- Responsible for the organization of the annual warranty seminars with the business partners.
Team leader German speaking countries
RENAULT SERVICE ROUMANIE
10.2011 - 04.2012
- Leading a team of 8 warranty analysts, supervising the quality and quantity KPI's
- Yearly appraisals of the coworkers, composing and implementing personal improvement plans when needed
- Motivating the team to achieve the targets.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
Warranty Analyst
RENAULT TECHNOLOGIE ROUMANIE
02.2010 - 10.2011
- Enhanced company reputation by consistently providing exceptional customer service in warranty-related matters.
- Collaborated with cross-functional teams to evaluate and analyze warranty data, identifying trends and areas for improvement.
- Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
- Identified root causes of recurring product failures, working with engineering teams to implement corrective actions.
- Streamlined warranty processing for faster resolution times and increased efficiency.
- Improved customer satisfaction by promptly addressing and resolving warranty claims.
- Achieving quality indicators.
- Achievement of quantity KPI's.
Service advisor, Warranty responsible
PERUGIA AUTO - FIAT, ALFA ROMEO, LANCIA
07.2005 - 02.2010
- Achieving customer satisfaction and loyalty by providing very good counseling services
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Examined service history and provided initial inspection of vehicle to identify issues.
Education
Master Diploma (5 Years) - Automotive Engineering, Romania
Politehnica University
Bucharest, Romania 04.2000 - 05.2005
Skills
Project Management
Project planning and development
Project tracking
Client Relations
Data Analysis
Customer Relations
Productivity Improvement
Root Cause Analysis
Vendor Sourcing
Presentations
Team Bonding
Websites
Software
Renault warranty systems
Jira
Confluence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
A man's dreams are an index to his greatness
Zadok Rabinwitz
Timeline
Project Manager Service Readiness Manager - EU level
Vinfast Europe
05.2022 - 12.2023
Warranty team leader Renault, Alpine, Dacia
Renault Deutschland AG
01.2018 - 04.2022
Certified Team Leader, BMW - Mini Cooper
06-2017
Certified Team Leader BMW, MINI
ABU DHABI MOTOR - BMW, MINI, ROLLS ROYCE
05.2015 - 12.2017
Warranty and Technical Assistance Manager
RENAULT SERVICE ROUMANIE
04.2012 - 04.2015
Team leader German speaking countries
RENAULT SERVICE ROUMANIE
10.2011 - 04.2012
Warranty Analyst
RENAULT TECHNOLOGIE ROUMANIE
02.2010 - 10.2011
Service advisor, Warranty responsible
PERUGIA AUTO - FIAT, ALFA ROMEO, LANCIA
07.2005 - 02.2010
Master Diploma (5 Years) - Automotive Engineering, Romania
Politehnica University
04.2000 - 05.2005
Project Manager Service Readiness
Fisker Germany
1 2024 - Current
Personal Information
Nationality: Romanian
Training
- Stress management
- Business Object Reporter
- Providing regular feedback
- Management - first level
- Teamwork
- Time and priority management
Hobbies
Skiing, bicycles, motorcycles, walking in nature, going out with friends, racing
Personal Information
Nationality: Romanian
Training
- Stress management
- Business Object Reporter
- Providing regular feedback
- Management - first level
- Teamwork
- Time and priority management
Hobbies
Skiing, bicycles, motorcycles, walking in nature, going out with friends, racing